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Description

PingPong streamlines your product research process by connecting you with users globally for interviews. With our Instant panel, you'll have access to a vast network of tens of thousands of testers worldwide. Scheduling is effortless; simply indicate your availability, and we will arrange the interviews to fit your calendar. Forget about the hassles of software installations and video calls; our platform includes built-in video conferencing—just log in at the time of your interview. You can easily review all your research findings in one centralized location and share insights with your team. After each interview, we ensure that testers receive their payments without any hassle, eliminating the need for you to manage outgoing transactions. Conducting user interviews and tests has never been easier. PingPong is designed to cover every aspect of your remote UX research requirements, from recruiting testers to processing payments. Discover your ideal research participants from our extensive pool of over 130,000 users, making your research both efficient and comprehensive. With PingPong, you can focus more on insights and less on logistics.

Description

Enhance your website or prototypes by gathering video feedback directly from your customers. Utilize prompts displayed as text bubbles to instruct users on the tasks to complete—no coding necessary! Simply provide your testers with a unique link, and our system will identify them while capturing their video responses for playback in our application. By acting on the insights gained from this user feedback, you can boost conversion rates, improve user retention, and elevate customer satisfaction. Experience the process as you observe and listen to users interacting with your product, allowing you to pinpoint where they encounter issues and understand their perceptions. Effortlessly gain the insights you need, with the ability to guide your customers through feedback sessions using predefined prompts. Enjoy convenient access to all your recorded videos for quick reviews, and easily navigate to specific tasks of interest to share valuable data with your team. It’s all about harnessing user feedback to inform your product development and marketing strategies effectively. Moreover, this approach not only streamlines the feedback collection process but also empowers you to create a more user-centric experience.