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Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

Effortlessly integrate users into your system while providing ongoing protection and enabling access without passwords. Our cutting-edge AI models are designed to adapt at a pace ten times quicker than conventional algorithms. Introducing the world's inaugural FIDO-certified behavioral authentication technology that operates entirely on the device itself. Every customer is an individual with distinct traits, and Zighra is adept at demonstrating this uniqueness. With its patented technology, Zighra offers real-time behavioral insights and robust security measures that continuously verify user identity without interrupting the user experience in any way. With Zighra, you can pinpoint exactly when you are engaging with a customer and when you are not, with precision down to the second. The solution provides flexibility in deployment options, whether on-premise, in the cloud, or directly on the device, allowing for user preference. To authenticate users, a specific action is requested, such as holding the phone and swiping across the screen, effectively distinguishing between human users and bots attempting to access the device. This seamless blend of user experience and security ensures that customer interactions remain fluid and trustworthy at all times.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

Zighra

Founded

2009

Country

Canada

Website

zighra.com

Product Features

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