Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
The Cognitive Security Platform® (CSP) offers a comprehensive solution for threat detection and omnichannel fraud prevention, aimed at safeguarding digital enterprises and reducing risks linked to online financial services like home banking and digital transactions, all while ensuring a seamless user experience. Our solution is packaged fully and ready for immediate deployment, enabling rapid implementation that meets the demands of the digital landscape. With the modular design of the Cognitive Security Platform®, you can selectively activate the features essential for enhancing your digital business's security. Utilizing proprietary AI algorithms alongside behavioral biometrics and analysis, we ensure a smooth experience for end-users without compromising security. Additionally, our platform facilitates the establishment of anti-fraud measures across various channels. The omnichannel perspective allows for centralized management of fraud risks, streamlining oversight and eliminating the need for siloed approaches to channel management. This integration not only enhances efficiency but also fortifies your defenses against emerging threats in the digital realm.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
SEAP
No
Verizon Cloud
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
SEAP
Yes
Verizon Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
XTN
Founded
2014
Country
Italy
Website
xtncognitivesecurity.com/cognitive-security-platform/
Product Features
Product Features
Authentication
Biometric
No
Credential Management
No
Knowledge-Based Authentication
No
Mobile Authentication
No
Multifactor Authentication
No
Out-of-Band Authentication
No
Policy Management
No
Self Service Portal
No
Single Sign On
No
Social Sign On
No
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No