Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

Playback activity detection, blacklisting, and connection encryption are all essential measures to enhance data security and prevent identity theft. In today's world, prioritizing customer experience is more important than ever. This is why VoicePIN is crafted for seamless integration across various customer interaction platforms, including IVRs, call centers, mobile apps, websites, and IoT devices. The verification process for VoicePIN utilizes a biometric password that is both lexical and language-independent, eliminating the need for Automatic Speech Recognition (ASR). Our system is designed to support the global expansion of your business, regardless of the number of countries you serve. Avoid the pitfalls of complex and time-intensive procedures by utilizing VoicePIN, which is easy to install and integrate. Simply connect our API and begin to enhance your business operations. By implementing VoicePIN, you can lower customer service costs, ultimately saving both time and money. Our plans offer flexibility, allowing you to customize system parameters to fit your unique business requirements. Whether your application focuses on transactions or other purchases, it is essential that your customers experience unparalleled convenience. With VoicePIN, you can provide a user-friendly interface that fosters customer satisfaction and loyalty.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
Verizon Cloud Yes 

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
Verizon Cloud No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

VoicePIN

Country

Poland

Website

voicepin.com

Product Features

Alternatives

Alternatives

IDVoice Reviews

IDVoice

ID R&D
Diopter Reviews

Diopter

Diopter AI
VoiSentry Reviews

VoiSentry

Aculab