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Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

Available as a virtual machine image, this solution can be implemented across various environments including hardware servers, data centers, or cloud platforms. The integration of APIs streamlines essential enrollment and verification functions, allowing your application to focus on comprehensive process management. VoiSentry is designed with a cluster-based architecture, ensuring effective scalability, durability, and preparedness for future demands, with flexible options for on-premise or data center hosting. Our advanced voice biometric engine merges top-tier security with user-friendliness, delivering an enhanced experience for both businesses and their clients. As identity theft incidents increase, multi-factor authentication (MFA) has gained traction as a means to safeguard customer information and financial assets. The inclusion of voice biometrics introduces an additional layer of authentication that is resistant to spoofing attempts. Furthermore, voice biometrics can be utilized to generate voice signatures, which serve as legally binding methods for endorsing documents, including life insurance policies. In this rapidly evolving digital landscape, adopting such technologies is essential for maintaining security and trust.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

Aculab

Founded

1978

Country

United Kingdom

Website

www.aculab.com/biometric-technologies/

Alternatives

Alternatives

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