Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
V2verify delivers next-generation authentication technology designed to eliminate passwords and reduce the growing risks of identity fraud and credential theft. Using patented voice biometric technology, V2verify authenticates users through their unique vocal characteristics — verifying who they are, not just what they know or have.
The platform goes beyond traditional MFA by introducing 5-Factor Authentication (5FA), combining voice biometrics with liveness detection, device recognition, behavioral analytics, and knowledge-based factors. This layered approach creates a frictionless yet highly secure experience that’s resistant to deepfakes, AI voice cloning, and social engineering attacks.
V2verify integrates easily into existing enterprise, financial, and government systems to secure everything from remote access and privileged accounts to treasury payments, system logins, and even physical entry points. Its rule-based Analytics Engine continuously evaluates contextual and behavioral patterns to deliver intelligent, adaptive authentication in real time — even in disconnected or low-bandwidth environments.
Flexible deployment options include cloud, on-premise, or hybrid configurations. Pricing is available per user, per month, or per authentication, with volume discounts for enterprise and government customers.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
ACI Fraud Management for Banking
No
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Auth0
No
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
Okta
No
Verizon Cloud
Yes
Integrations
ACI Fraud Management for Banking
Yes
Amazon Connect
No
Amazon Web Services (AWS)
No
Auth0
Yes
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
Okta
Yes
Verizon Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Flexible licensing available. Pricing can be based on per-user, per-month, or per-authentication usage. Enterprise and volume discounts are available for larger deployments.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
V2verify
Founded
2016
Country
United States
Website
www.v2verify.com