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features
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support

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Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

Verify offers 100% protection against SMS pumping fraud. Verify is an API that allows for multichannel verification of users. Fraud Guard provides protection against SMS pumping fraud. Terms and conditions apply. One turnkey API that provides a multi-channel solution for user verification. Add seamless two-factor verification to your onboarding flow and login flow using a single API. This API does the work of an OTP delivery solution. Fraud Guard has already prevented over 398,000,000* fraud attempts, saving customers over $46 million. Fraud Guard is the first to market innovation that offers 100% protection from SMS pumping fraud. Integrate a ready-to-use solution that takes care of all your connectivity needs, channels, code creation, fraud monitoring and more, using native software. Reduce fraud across all your channels with phone number validation that uses a single API endpoint to validate users, detect fraud and reduce friction.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
Rayven No 
Twilio No 
Verizon Cloud Yes 

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
Rayven Yes 
Twilio Yes 
Verizon Cloud No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.05/successful verification
$0.05 per successful verification plus standard fees per channel*
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

Twilio

Founded

2008

Country

United States

Website

www.twilio.com/en-us/user-authentication-identity/verify

Product Features

Customer Identity and Access Management (CIAM)

Access Certification Yes 
Access Management Yes 
Analytics / Reporting Yes 
Automatic User/Device Recognition No 
Behavioral Analytics No 
Credential Management Yes 
Data Security Yes 
Multi-Factor Authentication (MFA) Yes 
Privacy / Consent Management Yes 
Real Time Notifications Yes 
Self-Service Portal Yes 
Single Sign On Yes 
User Provisioning Yes 

KYC

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