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features
design
support

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Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

Enhance security and drive growth through Symantec's Advanced Authentication solutions. Our technology offers real-time safeguarding for both online and mobile platforms. With our innovative approach, we can seamlessly verify the identity of employees, partners, or contractors while ensuring a smooth login process. This capability allows legitimate users to access their accounts anytime and anywhere, fostering trust and loyalty to your brand. Enjoy a versatile and scalable system that incorporates robust multi-factor authentication alongside risk-based techniques such as device recognition, geolocation, and monitoring of user actions. As catastrophic cyber incidents occur daily, we equip you to protect your organization effectively. By delivering an effortless and intuitive experience for your customers, you can cultivate their trust and commitment. Furthermore, leveraging accurate data empowers you to better differentiate between genuine interactions and fraudulent activities, bolstering your overall security measures.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airlock
Amazon Web Services (AWS)
BMC AMI Ops Automation for Capping
BMC Helix Cloud Cost
Check Point IPS
Check Point Infinity
ClickSSL
Comarch Business Intelligence
Comarch Master Data Management
Comarch Mobile Sales Force
Comarch Social Mining
Cyware
Dataviso Roadmaps Planner
Delinea Cloud Access Controller
Elevate Security
Genesys Cloud CX
InteractionSync
Keystone Accounting
Optiv Managed XDR
SSLTrust

Integrations

Airlock
Amazon Web Services (AWS)
BMC AMI Ops Automation for Capping
BMC Helix Cloud Cost
Check Point IPS
Check Point Infinity
ClickSSL
Comarch Business Intelligence
Comarch Master Data Management
Comarch Mobile Sales Force
Comarch Social Mining
Cyware
Dataviso Roadmaps Planner
Delinea Cloud Access Controller
Elevate Security
Genesys Cloud CX
InteractionSync
Keystone Accounting
Optiv Managed XDR
SSLTrust

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

Broadcom

Founded

1991

Country

United States

Website

www.broadcom.com/info/authentication

Product Features

Authentication

Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On

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