Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
Experience robust cloud solutions designed to facilitate your digital transformation journey at a pace that suits you, customized to meet all your identity and access management needs. ID Plus now features the innovative DS100 hardware authenticator, which offers multiple functionalities. Each plan can be seamlessly deployed in a cloud environment, on-premises, or in a hybrid setup, ensuring adaptability as your requirements evolve. The ID Plus cloud multi-factor authentication (MFA) solution stands out as one of the most secure options available and is recognized as the most widely implemented MFA globally. Discover the benefits for yourself by signing up for our complimentary two-week trial, and see how it can enhance your security posture. Don’t miss this opportunity to elevate your organization's authentication strategy.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
GigaSECURE
Yes
Airlock
No
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Barracuda PST Enterprise
No
Brainwave GRC
No
Genesys Cloud CX
Yes
Gigamon
Yes
InteractionSync
Yes
Optiv Managed XDR
No
Integrations
GigaSECURE
Yes
Airlock
Yes
Amazon Connect
No
Amazon Web Services (AWS)
No
Barracuda PST Enterprise
Yes
Brainwave GRC
Yes
Genesys Cloud CX
No
Gigamon
No
InteractionSync
No
Optiv Managed XDR
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
RSA Security
Founded
1982
Country
United States
Website
www.rsa.com/en-us/products/fraud-prevention/adaptive-authentication