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Average Ratings 0 Ratings

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features
design
support

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Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

Experience robust cloud solutions designed to facilitate your digital transformation journey at a pace that suits you, customized to meet all your identity and access management needs. ID Plus now features the innovative DS100 hardware authenticator, which offers multiple functionalities. Each plan can be seamlessly deployed in a cloud environment, on-premises, or in a hybrid setup, ensuring adaptability as your requirements evolve. The ID Plus cloud multi-factor authentication (MFA) solution stands out as one of the most secure options available and is recognized as the most widely implemented MFA globally. Discover the benefits for yourself by signing up for our complimentary two-week trial, and see how it can enhance your security posture. Don’t miss this opportunity to elevate your organization's authentication strategy.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

GigaSECURE Yes 
Airlock No 
Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Barracuda PST Enterprise No 
Brainwave GRC No 
Genesys Cloud CX Yes 
Gigamon Yes 
InteractionSync Yes 
Optiv Managed XDR No 
PangaeAPI No 
Qualys WAS No 
RadiantOne No 
SQLXPress No 
Verizon Cloud Yes 
XYGATE Identity Connector No 
XYGATE SecurityOne No 

Integrations

GigaSECURE Yes 
Airlock Yes 
Amazon Connect No 
Amazon Web Services (AWS) No 
Barracuda PST Enterprise Yes 
Brainwave GRC Yes 
Genesys Cloud CX No 
Gigamon No 
InteractionSync No 
Optiv Managed XDR Yes 
PangaeAPI Yes 
Qualys WAS Yes 
RadiantOne Yes 
SQLXPress Yes 
Verizon Cloud No 
XYGATE Identity Connector Yes 
XYGATE SecurityOne Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

RSA Security

Founded

1982

Country

United States

Website

www.rsa.com/en-us/products/fraud-prevention/adaptive-authentication

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