Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
Prove’s Phone-Centric Identity™ platform oversees over 1 billion identity tokens for consumers and small businesses, enabling organizations to combat fraud while boosting revenue and minimizing operational costs in the digital space. By authenticating identities, companies can reduce fraud risks and streamline the user experience by pre-filling forms with verified information to enhance sign-up rates across various channels. With a reliable registry containing more than 1 billion phone number-based identity tokens, Prove caters to diverse identity verification needs while addressing fraud concerns. As a contemporary solution for identity verification, Prove demonstrates that confirming identity can be as simple as using a phone number. However, the constant threats posed by hackers, state-sponsored attacks, global fraud networks, deep fakes, and automated bots present significant challenges to fostering digital trust between businesses and consumers. In this precarious environment, it becomes increasingly critical for organizations to adopt robust identity verification measures to maintain credibility and security online.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Formalize
No
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
Verizon Cloud
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Formalize
Yes
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
Verizon Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
Prove
Founded
2008
Country
United States
Website
www.prove.com
Product Features
Product Features
AML
Behavioral Analytics
No
Case Management
No
Compliance Reporting
No
Identity Verification
No
Investigation Management
No
PEP Screening
No
Risk Assessment
No
SARs
No
Transaction Monitoring
No
Watch List
No
Authentication
Biometric
No
Credential Management
No
Knowledge-Based Authentication
No
Mobile Authentication
No
Multifactor Authentication
No
Out-of-Band Authentication
No
Policy Management
No
Self Service Portal
No
Single Sign On
No
Social Sign On
No
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No