Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
Telecom fraud results in a staggering loss of nearly $40 billion for companies worldwide each year. A single case of fraudulent international calls can result in a substantial financial blow, costing around $50,000. Traditional manual processes are often cumbersome and fail to provide the necessary automation to swiftly identify and prevent fraud. Protector stands out as the leading fraud management system in the United States, designed through extensive experience and continuous improvements. Now in its 11th generation, this robust and adaptable solution draws on decades of expertise in fraud risk mitigation across numerous carriers. With Protector, you can effectively halt ongoing fraud, quickly investigate and resolve incidents, and achieve a significant and prompt return on investment. Enhancing its support for rapid ROI, Protector seamlessly integrates with the PRISM database of IRSF test numbers, enabling proactive blocking of IRSF attacks before they escalate. Additionally, it empowers users to pinpoint and assess suspicious network activities.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
Verizon Cloud
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
Verizon Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
Equinox Information Systems
Founded
1986
Country
United States
Website
www.equinoxis.com/fraud-management.php
Product Features
Product Features
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No