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Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

Safeguard against account takeovers, fraudulent new accounts, and multifactor authentication fatigue with the capabilities of PingOne Protect. This solution assesses various attack vectors, assigns risk ratings, and offers valuable insights, enabling the activation of mitigation tools that thwart potential threats while ensuring that genuine users can authenticate without difficulty. By leveraging intelligence-driven policies, PingOne Protect amalgamates the outcomes of diverse risk indicators to derive a comprehensive risk score. This score is linked to specific policies that dictate the level of friction applied during user interactions, which may include techniques like CAPTCHA, password resets, selfie verifications, and push notifications. Enhance the effectiveness of each predictor, consolidate the predictors, integrate signals from external sources, and implement overrides as necessary. The predictors encompass bot detection, IP velocity, user velocity, anomalous velocity, user location discrepancies, IP reputation, usage of anonymous networks, risk behaviors of users, models of user-based risk, detection of new devices, identification of suspicious devices, and custom or third-party predictors, thereby providing a robust solution to manage risks effectively. By utilizing these comprehensive measures, organizations can significantly bolster their defenses against various forms of cyber threats.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Abstract Security
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Knak
Streamline AI
Verizon Cloud

Integrations

Abstract Security
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Knak
Streamline AI
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

Ping Identity

Founded

2002

Country

United States

Website

www.pingidentity.com/en/platform/capabilities/threat-protection/pingone-protect.html

Product Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Alternatives

Alternatives

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