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Description

Pinch AI serves as an intelligent platform designed to enhance post-purchase insights and combat abuse in the e-commerce sector by assisting merchants in detecting and preventing fraudulent returns, resale schemes, and various other exploitative practices. By leveraging machine learning, it scrutinizes a multitude of data points, including checkout details, return histories, logistics, and customer behaviors, to evaluate buyer intent, categorize customers, and establish customized return policies that effectively mitigate fraud while ensuring favorable experiences for loyal patrons. This innovative solution grants support teams a comprehensive view of each customer, seamlessly integrates with return management systems, warehouse operations, shipping providers, and e-commerce infrastructures, and features real-time dashboards that monitor essential metrics such as return rates, operational expenses, and patterns of abuse. Furthermore, its adaptive approach not only protects against fraudulent activities but also fosters customer loyalty through personalized incentives and enhanced return experiences tailored to trusted buyers.

Description

WeSupply Labs assists merchants in providing the best customer experience after selling online. They offer integrated services that ensure a smooth experience for end-users. Summary of Features: Notifications proactive about delivery status Tracking Packages RMA & Returns Store Locator with complete SEO schemas and Social Integration Pickup & Curbside in Store for Ecommerce, ERP, and POS Connectivity Based on historical processing and delivery, the Delivery Estimate Algorithm Survey on Customer Satisfaction Score and Net Promoter Score Analytics & Statistics for data-driven decisions Branded Tracking Page to provide a premium self-service tracking experience Integrations Magento 2 - Complete integration from Order Tracking to Returns, Store Pickup and Store Pickup Shopify - Complete integration with Order Tracking and Returns BigCommerce - Integration from Zapier App Order Tracking Celigo - Netsuite – Full integration via Celigo

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BigCommerce Yes 
Shopify Yes 
Adobe Commerce Yes 
AfterShip Yes 
Axis LMS No 
Celigo No 
FedEx Ship Manager Yes 
Fishbowl Yes 
Happy Returns Yes 
Klaviyo No 
Loop Yes 
Magento No 
Narvar Yes 
NetSuite No 
SAP Cloud Platform Yes 
Salesforce Yes 
ShipBob Yes 
ShipHero Yes 
UPS Ready Yes 
Zapier No 

Integrations

BigCommerce Yes 
Shopify Yes 
Adobe Commerce No 
AfterShip No 
Axis LMS Yes 
Celigo Yes 
FedEx Ship Manager No 
Fishbowl No 
Happy Returns No 
Klaviyo Yes 
Loop No 
Magento Yes 
Narvar No 
NetSuite Yes 
SAP Cloud Platform No 
Salesforce No 
ShipBob No 
ShipHero No 
UPS Ready No 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.03/shipment
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Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Pinch AI

Founded

2023

Country

United States

Website

www.pinch.ai/

Vendor Details

Company Name

WeSupply Labs

Founded

2008

Country

United States

Website

bit.ly/2YUJ06y

Product Features

Product Features

Delivery Management

Customer Portal Yes 
Dispatch Management No 
Driver ETA No 
Driver Management No 
For Courier Services No 
For Freight No 
For Restaurants No 
Order Tracking Yes 
Routing No 
Scheduling No 
Signature Capture No 
Surveys & Feedback No 

Order Fulfillment

Choose Shipping Service No 
Global Shipping Yes 
Inventory Management Yes 
Multi-Channel Support Yes 
Order Management Yes 
Production Logistics Yes 
Recycling No 
Returns Management Yes 
Supply Chain Management Yes 
eCommerce Integration Yes 

Order Management

Back Order Management Yes 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders Yes 
Returns Management Yes 
Shipping Management Yes 
Special Order Management Yes 

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience Yes 
Custom Return Policy Yes 
Inventory Management No 
One-Click Returns Processing Yes 
Returns Analytics Yes 
Shopper Self-Service Yes 
Smart Data Collection Yes 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight No 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Shipping

Air Shipping No 
Bills of Lading No 
Container Shipping No 
Freight Shipping No 
Ground Shipping Yes 
Import / Export No 
Ocean Shipping No 
Parcel Shipping Yes 
Quotes / Estimates Yes 
Shipment Tracking Yes 
Warehouse Management No 

Shopping Cart

Abandoned Cart Saver No 
Catalog Management No 
Credit Card Processing No 
Discount / Coupon Management No 
Inventory Control No 
Product Configurator Yes 
Product Ratings / Reviews Yes 
Refund Management Yes 
Returns Management Yes 
Shipping Management Yes 
Tax Management No 

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