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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

PilotPM is a customer operations platform that leverages AI to consolidate support, customer success, product insights, retention, and engagement into a single interface. Rather than relying on a collection of separate tools, organizations can manage their entire customer journey through one cohesive system: AI-driven agents handle tasks such as drafting responses, managing and directing conversations, escalating issues to human agents when necessary, summarizing discussions, and identifying health metrics, churn risks, and opportunities for expansion — all while being informed by actual customer data. This platform seamlessly integrates with existing tools that teams are already familiar with, including Slack, HubSpot, Jira, Linear, GitHub, Stripe, Shopify, Snowflake, Google Workspace, WhatsApp, Instagram, the App Store, and Google Play, along with a customizable API. The pricing structure is straightforward and consistent, offering five tiers ranging from a free option to enterprise solutions, which include AI inference and a unified credit pool for all actions, ensuring there are no additional fees per resolution. The platform is particularly ideal for small to medium-sized businesses and mid-market teams in the SaaS and technology sectors, providing an efficient solution for managing customer interactions and enhancing overall satisfaction. Additionally, PilotPM's integration capabilities ensure a smooth transition for teams looking to streamline their customer operations.

Description

If you’re currently utilizing HubSpot and WhatsApp, have you considered integrating the two? The combination of HubSpot and WhatsApp allows small businesses to effectively communicate with customers on WhatsApp while ensuring that all interactions are accurately recorded in the HubSpot CRM! By integrating these platforms, you can achieve a comprehensive view of your customer service interactions, facilitating better management of communications. With HubSpot + WhatsApp, you can use WhatsApp in conjunction with HubSpot’s other fantastic features, such as creating and saving message templates, sending various types of content, and more! This integration enables you to handle customer service inquiries directly from HubSpot, providing a streamlined messaging solution. You can easily track conversation histories on each contact’s timeline within HubSpot, eliminating the need to have your phone on hand. Share text, photos, videos, and URLs while ensuring that all incoming messages are logged and accessible. Additionally, you can create and save message templates for efficient responses. However, it's important to note that while this tool can enhance your messaging capabilities, it does not support bulk or automated messaging functionalities. Embracing this integration could significantly improve your customer service experience!

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

HubSpot CRM Yes 
WhatsApp Yes 
App Store Yes 
GitHub Yes 
Google Play Yes 
Google Workspace Yes 
HubSpot Customer Platform No 
Instagram Yes 
Jira Yes 
Linear Yes 
Shopify Yes 
Slack Yes 
Snowflake Yes 
Stripe Yes 

Integrations

HubSpot CRM Yes 
WhatsApp Yes 
App Store No 
GitHub No 
Google Play No 
Google Workspace No 
HubSpot Customer Platform Yes 
Instagram No 
Jira No 
Linear No 
Shopify No 
Slack No 
Snowflake No 
Stripe No 

Pricing Details

Free
Free plan; paid from $149/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$99 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

PilotPM

Founded

2026

Country

United States

Website

pilotpm.ai

Vendor Details

Company Name

Niswey

Founded

2011

Country

India

Website

www.niswey.com

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing Yes 
Website Visitor Tracking No 

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