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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

As the mobile workforce continues to grow, IT departments are confronted with the task of delivering remote support to employees scattered across various locations. Remote Access technology ensures that teams remain interconnected, allowing for the seamless deployment of software updates, troubleshooting of IT problems, and effective collaboration among coworkers. It also safeguards users from inadvertently clicking on harmful links, effectively halting malware threats regardless of their origin—be it through email, Skype, attachments, or web browsing. To combat data theft, real-time alerts can be triggered based on specific keywords, actions related to files, sensitive formats like Social Security numbers or credit card details, and any unauthorized changes to privileges. Comprehensive video recording and keyword search capabilities for each device are available for instances when detailed review and analysis are required. Additionally, Employee Monitoring plays a crucial role in preventing users from engaging with malicious links, thereby protecting against malware threats across various platforms, including email, Skype, attachments, websites, and messaging apps like Slack. Ultimately, these strategies are essential for maintaining a secure and efficient remote working environment.

Description

Record is the best tool to collect, investigate, and analyze user issues. Record is a collection of tools that are designed for customer-facing teams and R&D teams. It solves user problems in minutes and relies on only small, effective tier-1 support.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Docs Yes 
Intercom No 
Zendesk No 
monday AI work platform No 

Integrations

Google Docs No 
Intercom Yes 
Zendesk Yes 
monday AI work platform Yes 

Pricing Details

$475.00/year/user
Free Trial Yes 
Free Version No 

Pricing Details

$0
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Pilixo

Founded

2013

Country

United States

Website

www.pilixo.com

Vendor Details

Company Name

Record

Founded

2022

Country

Israel

Website

torecord.it

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat No 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback Yes 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat No 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback No 

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