Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
As the mobile workforce continues to grow, IT departments are confronted with the task of delivering remote support to employees scattered across various locations. Remote Access technology ensures that teams remain interconnected, allowing for the seamless deployment of software updates, troubleshooting of IT problems, and effective collaboration among coworkers. It also safeguards users from inadvertently clicking on harmful links, effectively halting malware threats regardless of their origin—be it through email, Skype, attachments, or web browsing. To combat data theft, real-time alerts can be triggered based on specific keywords, actions related to files, sensitive formats like Social Security numbers or credit card details, and any unauthorized changes to privileges. Comprehensive video recording and keyword search capabilities for each device are available for instances when detailed review and analysis are required. Additionally, Employee Monitoring plays a crucial role in preventing users from engaging with malicious links, thereby protecting against malware threats across various platforms, including email, Skype, attachments, websites, and messaging apps like Slack. Ultimately, these strategies are essential for maintaining a secure and efficient remote working environment.
Description
Record is the best tool to collect, investigate, and analyze user issues. Record is a collection of tools that are designed for customer-facing teams and R&D teams. It solves user problems in minutes and relies on only small, effective tier-1 support.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Docs
Yes
Intercom
No
Zendesk
No
monday AI work platform
No
Integrations
Google Docs
No
Intercom
Yes
Zendesk
Yes
monday AI work platform
Yes
Pricing Details
$475.00/year/user
Free Trial
Yes
Free Version
No
Pricing Details
$0
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Pilixo
Founded
2013
Country
United States
Website
www.pilixo.com
Vendor Details
Company Name
Record
Founded
2022
Country
Israel
Website
torecord.it
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
No
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
Yes
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
No
Remote Control
No
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
No