Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Picovoice is the developer-first voice AI platform with a mission to accelerate the adoption of voice AI. Acknowledging the limitations of the cloud and lack of transparency, Picovoice differentiates itself by on-device processing, publishing open-source benchmarks and making its technology available to anyone. Picovoice’s offerings, speech-to-text, voice search, wake word, intent and voice activity detection run anywhere from tiny MCUs to web browsers, providing an immersive experience.

Description

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

QEval No 

Integrations

QEval Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Picovoice

Founded

2018

Country

Canada

Website

picovoice.ai

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

vocitec.com

Product Features

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis No 
Concatenated Speech No 
Continuous Speech Yes 
Customizable Macros No 
Multi-Languages No 
Specialty Vocabularies No 
Speech-to-Text Analysis No 
Variable Frequency No 
Voice Recognition Yes 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Speech Recognition

Audio Capture Yes 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis Yes 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages Yes 
Specialty Vocabularies Yes 
Speech-to-Text Analysis Yes 
Variable Frequency No 
Voice Recognition Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Alternatives

Alternatives

Sensory Wake Word Reviews

Sensory Wake Word

Sensory, Inc.
Rev AI Reviews

Rev AI

Rev
NeoSound Reviews

NeoSound

NeoSound Intelligence