Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Accelerate your typing efficiency across various applications, including text editors, email clients, web browsers, and medical record systems. PhraseExpress has the potential to save countless hours for professionals in fields such as technical support, customer service, help desks, call centers, and medical transcription. It allows users to categorize text snippets into customizable sections for quick retrieval. In addition to organizing phrases in a hierarchical format, PhraseExpress can also manage them across multiple dimensions. This versatile phrase library can be seamlessly switched between different languages, making it particularly useful for multilingual call centers. Furthermore, PhraseExpress features an advanced Macro Recorder that captures your repetitive actions for later playback, functioning like a tape recorder for unlimited use. This feature not only streamlines workflow but also enhances productivity by minimizing the need to perform the same tasks repeatedly.
Description
The audio recording system is capable of monitoring and capturing data from various telephony platforms, VoIP systems, and any audio streams that utilize SIP and RTP protocols. This solution can be implemented on your organization's servers, or alternatively, audio traffic can be routed through a VPN tunnel to be recorded on our dedicated servers. The system ensures that recordings persist even during network disruptions, automatically uploading the files once the connection is restored. Multiple monitors can be recorded simultaneously, regardless of their positions or orientations, and during playback, these aspects are utilized to replicate the view as perceived by the agent. Each monitor is saved as a separate file, providing flexibility for playback speed and integration options. Users can create an unlimited number of custom forms, with each form capable of containing multiple categories, and each category can house numerous questions. Additionally, questions and categories can be shared across different forms, which not only promotes consistency in inquiries but also facilitates the ability to report on similar metrics across various datasets. This flexibility makes it easier to tailor the recording and reporting process to meet specific organizational needs.
API Access
Has API
No
API Access
Has API
No
Integrations
Dropbox
Yes
Google Drive
Yes
Microsoft OneDrive
Yes
Synology Drive
Yes
iCloud
Yes
ownCloud
Yes
Integrations
Dropbox
No
Google Drive
No
Microsoft OneDrive
No
Synology Drive
No
iCloud
No
ownCloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bartels Media
Country
Germany
Website
www.phraseexpress.com
Vendor Details
Company Name
ZCloud
Founded
2019
Country
United States
Website
zcloud.site
Product Features
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes