Average Ratings 3 Ratings

Total
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features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Voice. Text. Video. Fax. Conferencing. Collaboration. Phone.com is the modern, flexible, work-from anywhere solution for today's mobile entrepreneurs and growing businesses. Phone.com offers advanced business phone features that your growing business requires to serve customers professionally and effectively. Advanced call handling options can enhance your company's image. Mobility features allow you to stay connected with customers, colleagues, and partners from anywhere, anytime.

Description

UNIVERGE Blue® Cloud Services: One seamless and intuitive unified cloud communications and collaboration experience, aligning people, communications, and technology to the company's key initiatives. Key Components: - CONNECT (UCaaS): User-friendly and fully integrated Cloud Unified Communications platform with robust productivity and collaboration features. - ENGAGE (CCaaS): Highly reliable, secure, full-featured, and customizable Contact Center solution that delivers enhanced customer experience. - EXTEND API: API integration platform that connects Contact Center and Unified Communications functions into everyday business applications. - MEET: A powerful meeting solution that provides HD audio & video, interactive screen sharing, collaboration tools, and A.I. capabilities. - SHARE: Provides secure Sharing of the latest document versions without compromising accessibility or functionality. - CONNECT BRIDGE: Extends customers’ NEC phone system investment with cloud-based voice via desktop and mobile apps. - CONNECT+MS TEAMS: The costume version of the CONNECT works side-by-side with Microsoft Teams to enhance business communications.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
AllProWebTools Yes 
Axis LMS Yes 
Chrometa Yes 
Comm100 Yes 
Google Workspace No 
HostBill Yes 
Lariat Collections Platform Yes 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
Microsoft Teams No 
NetSuite No 
Salesforce No 
Slack No 
Stackreaction Yes 
Sugar Market No 
Zapier Yes 
Zendesk No 
Zoho CRM Yes 

Integrations

Active Directory Yes 
AllProWebTools No 
Axis LMS No 
Chrometa No 
Comm100 No 
Google Workspace Yes 
HostBill No 
Lariat Collections Platform No 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
NetSuite Yes 
Salesforce Yes 
Slack Yes 
Stackreaction No 
Sugar Market Yes 
Zapier No 
Zendesk Yes 
Zoho CRM No 

Pricing Details

$12.74/month
Free Trial No 
Free Version No 

Pricing Details

$19.40/User/Month
Month-to-Month, 1-Year, 3-Year, and 5-Year Terms are available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Phone.com

Founded

2007

Country

United States

Website

www.phone.com/small-business-phone-service/

Vendor Details

Company Name

NEC Corporation

Founded

1899

Country

Japan

Website

univergeblue.com

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center No 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition No 
Ring Groups Yes 
SIP Trunking No 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
IVR / Voice Recognition Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Softphone

Audio / Video Conferencing Yes 
Call Logging Yes 
Call Recording Yes 
Call Transfer Yes 
Caller Identification Yes 
Chat / Messaging Yes 
Contact Management Yes 
Fax Management Yes 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Video Conferencing

Electronic Hand Raising Yes 
Mobile Access Yes 
On-Demand Webcasting Yes 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard Yes 

Web Conferencing

Electronic Hand Raising Yes 
Mobile Access Yes 
On-Demand Webcasting Yes 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard Yes 

Product Features

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Alternatives

Alternatives

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