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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Phoenix Incidents stands out as the sole native incident management platform for Jira, seamlessly integrating into the tools that developers regularly utilize, such as Jira and Slack, thereby eliminating the hassle of context-switching and the need to master additional software. The platform oversees the complete incident lifecycle, guaranteeing adherence to compliance standards without imposing additional burdens on your team, thanks to AI-driven automated workflows that follow industry best practices and effectively coordinate your team's response from the initial declaration to the final resolution. Our Root Cause Analysis (RCA) module employs an AI-enhanced Five Whys technique, promoting transparency, pinpointing genuine root causes, and delineating actionable remediation tasks. Additionally, executive reporting through weekly report cards and real-time dashboards monitors the progress of RCA initiatives, ensuring teams are held accountable and that action items are promptly addressed to prevent future occurrences. With Phoenix Incidents, you can enjoy a streamlined incident management experience, leading to significant improvements in team coordination, effective RCA resolution, and enhanced on-call responsiveness, ultimately transforming the way your organization handles incidents. You'll discover that this approach not only alleviates stress but also fosters a culture of proactive incident management across your teams.

Description

STEPS is a versatile management information system crafted to oversee, monitor, and report on a wide range of governance-related items within a single cohesive solution. It encompasses everything from members, assets, and personnel to contracts, deliveries, vehicles, management processes, appointments, documents, risks, incidents, suppliers, and support inquiries, covering nearly every conceivable aspect. This system can be tailored to meet the distinct needs of each organization, ensuring that it evolves alongside their growth. New features can be integrated without the need to redevelop existing core modules, allowing for a streamlined expansion. The various modules and functionalities are interconnected, all linked to a centralized database, eliminating the necessity for costly custom integrations. Each component is designed to fit together seamlessly, facilitating a quick implementation process and user-friendly experience. Users are guided through tasks with a structured, step-by-step method, which not only promotes productivity but also reduces the reliance on extensive support. Furthermore, the intuitive design ensures that even those with minimal technical skills can navigate the system effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
PagerDuty Yes 
Slack Yes 
Splunk On-Call Yes 

Integrations

Jira No 
PagerDuty No 
Slack No 
Splunk On-Call No 

Pricing Details

$3.75/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Phoenix Incidents

Founded

2025

Country

United States

Website

phoenixincidents.com

Vendor Details

Company Name

Qualitone Software Solutions

Country

South Africa

Website

www.stepsdatabase.com

Product Features

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management No 
Task Management Yes 
Ticket Management No 

Product Features

Business Management

Billing & Invoicing No 
CRM No 
Employee Management No 
Financial Management No 
Inventory Management No 
Marketing Management No 
Order Management No 
Point of Sale (POS) No 
Project Management No 
Purchasing No 
Scheduling No 
Time & Expense Tracking Yes 
Training Management Yes 
Vendor Management No 

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