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Description

Phi-4-mini-reasoning is a transformer-based language model with 3.8 billion parameters, specifically designed to excel in mathematical reasoning and methodical problem-solving within environments that have limited computational capacity or latency constraints. Its optimization stems from fine-tuning with synthetic data produced by the DeepSeek-R1 model, striking a balance between efficiency and sophisticated reasoning capabilities. With training that encompasses over one million varied math problems, ranging in complexity from middle school to Ph.D. level, Phi-4-mini-reasoning demonstrates superior performance to its base model in generating lengthy sentences across multiple assessments and outshines larger counterparts such as OpenThinker-7B, Llama-3.2-3B-instruct, and DeepSeek-R1. Equipped with a 128K-token context window, it also facilitates function calling, which allows for seamless integration with various external tools and APIs. Moreover, Phi-4-mini-reasoning can be quantized through the Microsoft Olive or Apple MLX Framework, enabling its deployment on a variety of edge devices, including IoT gadgets, laptops, and smartphones. Its design not only enhances user accessibility but also expands the potential for innovative applications in mathematical fields.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ExecuTorch Yes 
Hugging Face Yes 
Microsoft Azure Yes 
Microsoft Foundry Yes 
Microsoft Foundry Models Yes 
NVIDIA Nemotron No 
Salesforce No 
Salesforce Agentforce No 

Integrations

ExecuTorch No 
Hugging Face No 
Microsoft Azure No 
Microsoft Foundry No 
Microsoft Foundry Models No 
NVIDIA Nemotron Yes 
Salesforce Yes 
Salesforce Agentforce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/blog/one-year-of-phi-small-language-models-making-big-leaps-in-ai/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

Product Features

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