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Description

Phi-4-mini-flash-reasoning is a 3.8 billion-parameter model that is part of Microsoft's Phi series, specifically designed for edge, mobile, and other environments with constrained resources where processing power, memory, and speed are limited. This innovative model features the SambaY hybrid decoder architecture, integrating Gated Memory Units (GMUs) with Mamba state-space and sliding-window attention layers, achieving up to ten times the throughput and a latency reduction of 2 to 3 times compared to its earlier versions without compromising on its ability to perform complex mathematical and logical reasoning. With a support for a context length of 64K tokens and being fine-tuned on high-quality synthetic datasets, it is particularly adept at handling long-context retrieval, reasoning tasks, and real-time inference, all manageable on a single GPU. Available through platforms such as Azure AI Foundry, NVIDIA API Catalog, and Hugging Face, Phi-4-mini-flash-reasoning empowers developers to create applications that are not only fast but also scalable and capable of intensive logical processing. This accessibility allows a broader range of developers to leverage its capabilities for innovative solutions.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Hugging Face Yes 
Microsoft 365 Copilot Yes 
Microsoft Foundry Yes 
Microsoft Foundry Agent Service Yes 
NVIDIA DRIVE Yes 
NVIDIA Nemotron No 
Salesforce No 
Salesforce Agentforce No 

Integrations

Hugging Face No 
Microsoft 365 Copilot No 
Microsoft Foundry No 
Microsoft Foundry Agent Service No 
NVIDIA DRIVE No 
NVIDIA Nemotron Yes 
Salesforce Yes 
Salesforce Agentforce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/blog/reasoning-reimagined-introducing-phi-4-mini-flash-reasoning/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

Product Features

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