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support

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Description

Solutions Tailored to Different Company Types. Independent Power Producers (IPPs): Discover how we can assist in mitigating your energy-related risks. Funds: Seamlessly oversee cash flow across your comprehensive portfolio. Corporate Offtakers: Learn how we can support you in reaching your sustainability objectives. Developers: Understand the pricing you can expect for your Power Purchase Agreements (PPAs). Utilities: Achieve effective risk management and enhance your energy sales strategy. Banks: Facilitate sound lending choices. Regarding PPAs: Discover how our specialized PPA software and Pexapark professionals can empower you in managing your wind and solar power purchase agreements. Renewable Energy Software also features the PPA Price Reference, which allows you to access pricing and quotes for over 300 PPA products, encompassing onshore wind, offshore wind, and solar, with various commercial structures and tenors available in all significant PPA markets throughout Europe. Additionally, Pexaconnect enables you to forge connections with renewable energy enterprises, allowing for immediate interaction with global buyers and sellers in the renewable sector, as well as legal and commercial advisors, financiers, and other essential industry participants. This platform aims to enhance collaboration and streamline transactions across the renewable energy landscape.

Description

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign No 
Cyfe No 
Dameware Remote Support No 
Gmail No 
Google Drive No 
Google Workspace No 
Help Desk Migration No 
Hornbill No 
Indent No 
Jira Work Management No 
Retently No 
Salesforce No 
Slack No 
SolarWinds Observability SaaS No 
SolarWinds Observability Self-Hosted No 
StarfishETL No 
Teamstack No 
TurboDocx No 
Wrike No 
Zoho One No 

Integrations

ActiveCampaign Yes 
Cyfe Yes 
Dameware Remote Support Yes 
Gmail Yes 
Google Drive Yes 
Google Workspace Yes 
Help Desk Migration Yes 
Hornbill Yes 
Indent Yes 
Jira Work Management Yes 
Retently Yes 
Salesforce Yes 
Slack Yes 
SolarWinds Observability SaaS Yes 
SolarWinds Observability Self-Hosted Yes 
StarfishETL Yes 
Teamstack Yes 
TurboDocx Yes 
Wrike Yes 
Zoho One Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19.00 per user per month
We have 3 flexible editions starting at $19 per agent per month and $.40 per asset per month.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Pexapark

Country

Switzerland

Website

www.pexapark.com

Vendor Details

Company Name

SolarWinds

Founded

2007

Country

United States

Website

www.solarwinds.com/service-desk

Product Features

Pricing Optimization

Channel Analysis No 
Competing Product Analysis No 
Forecasting No 
Market Analysis No 
Multi-Store Management No 
Price List Management No 
Price Optimization Automation No 
Pricing Analytics No 
Profitability Analysis No 
Scenario Planning No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management Yes 
Supplier Management Yes 

IT Management

Capacity Monitoring No 
Compliance Management Yes 
Event Logs No 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management No 
Remote Access No 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring No 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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