Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
Description
CloudApper hrPad is an AI-powered employee self-service (ESS) kiosk solution that transforms standard iOS, Android, or Windows tablets into frontline HR service terminals. It enables deskless employees to access HR functions and complete routine tasks directly from the shop floor, warehouse, nursing station, or any physical work environment. The platform integrates natively with major HCM platforms, including UKG Pro, UKG Ready, Workday HCM, Dayforce, and Oracle HCM Cloud.
By placing an always-available touchpoint where frontline workers operate, hrPad establishes a real-time, bidirectional sync with your system of record, automating tasks without manual intervention.
Core Features:
Shift Management: Employees can view schedules, swap shifts, bid for open slots, and receive manager approvals directly from the kiosk.
Time-Off & Accruals: Allows workers to check active balances and submit time-off requests in real time, pulling live data from the connected HCM.
AI Attestation & Compliance: Automates meal period verification, break prompts, and signature collection at the point of punch to support labor law adherence.
24/7 AI HR Assistant: A conversational AI layer answers employee questions regarding corporate procedures, policies, and entitlements instantly.
Communications & Documents: Delivers company announcements and HR documents directly to the kiosk, keeping distributed teams informed.
Punch Tracking: Includes seamless punch-in/out capability built into the broader ESS experience.
Deployable on off-the-shelf tablets, hrPad is a cost-effective alternative to proprietary hardware that shortens resolution times and empowers hourly employees.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Dayforce
No
Oracle APM
No
Oracle Fusion Cloud HCM
No
Oracle HR Analytics
No
Paychex Flex
No
Paycor
No
SAP SuccessFactors
No
UKG Pro
No
UKG Ready
No
Workday HCM
No
Integrations
Dayforce
Yes
Oracle APM
Yes
Oracle Fusion Cloud HCM
Yes
Oracle HR Analytics
Yes
Paychex Flex
Yes
Paycor
Yes
SAP SuccessFactors
Yes
UKG Pro
Yes
UKG Ready
Yes
Workday HCM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Vendor Details
Company Name
CloudApper AI
Country
United States
Website
www.cloudapper.ai/employee-self-service-kiosk/
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Product Features
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
Yes
Benefits Management
Yes
Career Development Planning
No
Compensation Management
Yes
Compliance Management
Yes
Employee Database
Yes
Employee Lifecycle Management
Yes
Onboarding
Yes
Payroll Management
Yes
Performance Management
Yes
Recruiting Management
No
Self Service Portal
Yes
Succession Planning
No
Time & Attendance Management
Yes
Time Off Management
Yes
Timesheets
Yes
Training Management
No