Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
Description
Benchmarker™ offers a comprehensive self-assessment method that measures and reports on how effectively an organization manages its innovation framework. This tool gathers insights from essential roles, functions, regions, and business units, facilitating the alignment of stakeholders on the most critical areas for innovation enhancement. It provides an immediate online evaluation of your organization's product innovation effectiveness based on established success factors. This inclusive self-evaluation method captures diverse stakeholder viewpoints across your innovation initiatives. Additionally, it conducts a comparative analysis between your innovation profile and a reputable, long-standing research database recognized for its peer-reviewed insights on best practices in product innovation management. By examining performance across over 100 research-validated factors linked to successful product innovation, this approach allows your organization to identify key areas for impactful enhancements and drive meaningful change. Ultimately, Benchmarker™ empowers organizations to strategically refine their innovation practices for sustained growth and success.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Vendor Details
Company Name
Stage-Gate
Founded
2000
Country
Canada
Website
www.stage-gate.com/stage-gate-benchmarker/
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Product Features
Product Lifecycle Management
Change Management
Yes
Compliance Management
No
Cost Tracking
No
Design Management
Yes
Document Management
No
Product Data Management
Yes
Project Management
No
Requirements Management
No
Supplier Management
No