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features
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Description

The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.

Description

Benchmarker™ offers a comprehensive self-assessment method that measures and reports on how effectively an organization manages its innovation framework. This tool gathers insights from essential roles, functions, regions, and business units, facilitating the alignment of stakeholders on the most critical areas for innovation enhancement. It provides an immediate online evaluation of your organization's product innovation effectiveness based on established success factors. This inclusive self-evaluation method captures diverse stakeholder viewpoints across your innovation initiatives. Additionally, it conducts a comparative analysis between your innovation profile and a reputable, long-standing research database recognized for its peer-reviewed insights on best practices in product innovation management. By examining performance across over 100 research-validated factors linked to successful product innovation, this approach allows your organization to identify key areas for impactful enhancements and drive meaningful change. Ultimately, Benchmarker™ empowers organizations to strategically refine their innovation practices for sustained growth and success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Performax

Founded

2015

Country

United States

Website

www.performax360.com

Vendor Details

Company Name

Stage-Gate

Founded

2000

Country

Canada

Website

www.stage-gate.com/stage-gate-benchmarker/

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting Yes 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Product Features

Product Lifecycle Management

Change Management Yes 
Compliance Management No 
Cost Tracking No 
Design Management Yes 
Document Management No 
Product Data Management Yes 
Project Management No 
Requirements Management No 
Supplier Management No 

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