Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
Description
Empower your Frontline Teams with the ability to take decisive action. Rever's SaaS solution enables you to align, motivate, and acknowledge your frontline personnel, fostering a culture of ongoing improvement and enhancing operational efficiency. It's not solely about reducing expenses; activating Rever harnesses the innovative spirit and intellect of your frontline workforce.
- Safety: Foster a culture where safety is a collective priority.
- Quality: Proactively tackle issues right at their origin.
- Delivery: Maintain vigilance to prevent operational delays.
- People: Enhance employee engagement throughout all teams.
Boost operational efficiency across your entire organization. Begin now, as your frontline is ready for action. Assign the appropriate individuals to collaborate effectively. Facilitate the sharing of insights across the organization. Implement gamification strategies to recognize and reward contributions. Launch campaigns that unify everyone towards common goals, creating a more integrated workforce.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
$5000 per month
Per site (factory or facility etc.) Typically between 200-500 workers.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Vendor Details
Company Name
Rever
Founded
2016
Country
United States
Website
reverscore.com
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Product Features
Idea Management
Activity Dashboard
Yes
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Innovation
Collaboration
Yes
Discussion Threads
No
Engagement Monitoring
Yes
Evaluation Workflow
Yes
Feedback Management
No
Gamification
Yes
Idea Ranking
No
Ideation / Crowdsourcing
Yes
Open Innovation
No
Polls / Voting
No
Trend Tracking
Yes