Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
Description
Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. Our innovative, best-in-class platform and customer value programs empower companies to accelerate growth, mitigate risk and improve the employee experience. With Responsive, frontline teams deliver superior responses using intelligent technologies to quickly, accurately and automatically manage RFPs, RFIs, security questionnaires (VSQs), due diligence questionnaires (DDQs), risk assessments and all other complex information requests (RFXs).
API Access
Has API
No
API Access
Has API
No
Integrations
Dropbox
No
Gmail
No
Google Calendar
No
Google Docs
No
Google Drive
No
Google Hangouts
No
Google Workspace
No
HubSpot Customer Platform
No
Jira
No
Microsoft 365
No
Integrations
Dropbox
Yes
Gmail
Yes
Google Calendar
Yes
Google Docs
Yes
Google Drive
Yes
Google Hangouts
Yes
Google Workspace
Yes
HubSpot Customer Platform
Yes
Jira
Yes
Microsoft 365
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Vendor Details
Company Name
Responsive
Founded
2015
Country
United States
Website
www.responsive.io
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Product Features
Document Generation
Batch Processing
No
Collaboration
No
Digital Signature
No
Interaction Tracking
No
Multiple Output Formats
No
Templates
No
Proposal Management
Automatic Formatting
Yes
Calendar Management
Yes
Collaboration
Yes
Contact Management
Yes
Content Repository
Yes
Document Management
Yes
Electronic Signature
Yes
Knowledge Library
Yes
Pipeline Management
Yes
RFP Management
Yes
Requirements Management
Yes
Revision Management
Yes
Task Management
Yes
Templates
Yes
Version Control
Yes
RFP
Bid Management
No
Collaboration
No
Content Management
No
Data Import / Export
No
Due Date Tracking
No
Knowledge Library
No
Progress Tracking
No
RFP Creation
No
RFP Responding
No
Requirements Management
No
Task Management
No
Templates
No
Vendor Management
No
Sourcing
Auction Management
No
Budget Management
No
Collaboration
No
Global Sourcing Management
No
Rfx Management
No
Spend Management
No
Supplier Management
No
Supplier Qualification
No
Supplier Risk Management
No
Supplier Web Portal
No
Template Management
No