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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.

Description

Octaware's innovative employee relationship management (ERM) application offers a significant opportunity for productivity enhancement for small to medium-sized enterprises. PowerERM serves as a comprehensive ERM software solution that oversees and synchronizes all employee-related activities, spanning from recruitment to termination, while also incorporating training functionalities. Developed on the Microsoft .Net web platform, PowerERM boasts enterprise-wide capabilities that facilitate cross-departmental integration within the organization. This unified system effectively manages various business processes, including recruitment, training, employee self-service options (such as leave requests, reimbursements, travel, and visa applications), loans, appraisals, eNews, payroll, and employee separation. Notably, the product is designed with role-based access and is capable of operating across multiple geographic locations and currencies, ensuring adaptability for diverse business environments. Furthermore, its user-friendly interface streamlines employee interactions, making it easier for organizations to maintain efficient HR operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Oracle Database No 
SQL Server No 

Integrations

Oracle Database Yes 
SQL Server Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Performax

Founded

2015

Country

United States

Website

www.performax360.com

Vendor Details

Company Name

Octaware Gulf

Country

United States

Website

octaware.com/products/powererm/

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting Yes 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

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