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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Communication with your care team has never been more efficient and seamless. Our innovative software is designed to break down geographic and organizational barriers, ensuring you connect with the appropriate individual precisely when necessary. PerfectServe organizes and maintains all workflow protocols, call schedules, and contact preferences for every practice, workgroup, and care team member. You’ll never have to worry about who is on call again. With Dynamic Intelligent Routing®, you are linked to the most suitable person capable of taking immediate action. All that’s required is the patient’s name. PerfectServe® promptly identifies and connects you to the team members currently involved in the care of that patient. Enhance patient support throughout the entire care journey with automated messaging and secure virtual consultations, while including family members as needed. Additionally, by equipping operators with user-friendly call management tools, we significantly enhance the experience for patients when they reach out. This ensures that every interaction is as smooth and effective as possible.

Description

Communication between care team members is a complicated relationship between people, devices, hospital systems, and devices. You might have difficulty communicating with an overwhelming amount of data, communication gaps, or inefficient workflows. These issues can make your job more difficult and negatively impact patient outcomes. Spok Care Connect® is the solution. Spok Care Connect, the unified communication platform, allows care team collaboration, closed-loop communication, and secure messaging to improve your clinical workflows. One unified communication platform can solve multiple problems across different departments and locations within your health system.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Avaya Aura No 
Avaya one-X Communicator No 
Centricity RIS-IC No 
Cisco Unified Contact Center No 
EcoStruxure No 
EpicCare EMR No 
Metasys No 
NextGen Healthcare EHR No 
Oracle Health EHR No 
Philips Interoperability Solutions No 
Veradigm EHR No 

Integrations

Avaya Aura Yes 
Avaya one-X Communicator Yes 
Centricity RIS-IC Yes 
Cisco Unified Contact Center Yes 
EcoStruxure Yes 
EpicCare EMR Yes 
Metasys Yes 
NextGen Healthcare EHR Yes 
Oracle Health EHR Yes 
Philips Interoperability Solutions Yes 
Veradigm EHR Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

We have a variety of customized solutions to meet your needs. Contact us for details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

PerfectServe

Country

United States

Website

www.perfectserve.com

Vendor Details

Company Name

Spok

Founded

1984

Country

United States

Website

www.spok.com

Product Features

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Medical Scheduling

Appointment Management No 
Billing & Invoicing No 
Drag & Drop No 
Facility Scheduling No 
Multi-Location No 
No-Show Tracking No 
On Call Scheduling No 
Patient Records No 
Patient Scheduling No 
Physician Management No 
Recurring Appointments No 
Self Service Portal No 
Staff Scheduling No 

Patient Engagement

Appointment Scheduling No 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Team Communication

Activity / News Feed No 
Audio Calls No 
Calendar Management No 
Chat / Messaging No 
Discussion Threads No 
File Sharing No 
Mobile Access No 
Push Notifications No 
Search No 
Surveys & Feedback No 
Task Management No 
Video Conferencing No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

HIPAA Compliance

Access Control / Permissions Yes 
Audit Management Yes 
Compliance Reporting Yes 
Data Security Yes 
Documentation Management No 
For Healthcare Yes 
Incident Management Yes 
Policy Training No 
Remediation Management No 
Risk Management Yes 
Vendor Management No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

Alternatives