Compare Perfect Wiki vs. ScreenSteps

Perfect Wiki seamlessly integrates with Microsoft Teams, eliminating the hassle of integrations, accounts, and other complexities for users without an IT background. You can easily import content from Microsoft Office files, text documents, or an existing wiki, or alternatively, use our advanced editor to create new content that incorporates images, screenshots, videos, and more. Organize and structure your wiki pages to establish an ideal hierarchy for collaboration among your team members. Navigate through this hierarchy effortlessly by mentioning other pages. By default, Perfect Wiki permits all users to edit content; however, you can create a designated list of editors, granting read-only access to others while they can still suggest modifications or add comments to keep your knowledge base up to date and relevant. You can also view the revision history of each page and revert to previous versions if needed. Additionally, you can print wiki pages, export them to PDF format, or simply share a public link to the HTML version. Perfect Wiki is optimized for mobile devices and can be accessed without requiring the Microsoft Teams client on desktop computers, ensuring that your team can stay connected and productive from anywhere. This flexibility enhances collaboration and streamlines the sharing of knowledge across your organization.

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.