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Description
Introducing an automated support solution that facilitates exceptional experiences and outstanding service at scale. This innovative system can deflect up to 60% of incoming customer inquiries before any tickets are even generated, providing immediate responses at a significantly reduced cost. With your Percept.AI agent, complex tickets are effortlessly transferred to your human team, complete with detailed conversation summaries that enable agents to address tier two and three issues 5-10 times more efficiently. Additionally, you will benefit from comprehensive reports on customer intents through context-aware analytics, allowing you to foresee potential customer problems before they arise. Featuring superior natural language understanding with an impressive accuracy rate exceeding 95%, this technology is driven by our proprietary advancements developed by AI specialists from industry leaders like Google, Facebook, Amazon, and Y-Combinator. Furthermore, this solution not only streamlines support but also enhances overall customer satisfaction and loyalty.
Description
Skywork.ai is an innovative platform that leverages artificial intelligence to boost productivity by converting basic inputs into a variety of rich multimodal outputs, such as documents, spreadsheets, presentations, podcasts, and web pages. Central to its functionality is the DeepResearch technology, which offers tenfold enhancements in content search depth compared to conventional AI tools, leading to the production of more insightful and precise results. The platform boasts five dedicated agents—documents, sheets, slides, podcasts, and web pages—each expertly designed for specific professional functions, ensuring that the outputs are not only of high quality but also contextually relevant. Furthermore, Skywork.ai pioneers the application of DeepResearch technology beyond just text-based reports, extending it to data analysis and the creation of presentations, thus overcoming the challenges posed by superficial retrieval techniques. This comprehensive approach positions Skywork.ai as a game-changer in the landscape of productivity tools, empowering users to achieve superior outcomes in their work.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Percept.AI
Founded
2016
Country
United States
Website
percept.ai
Vendor Details
Company Name
Skywork
Country
United States
Website
skywork.ai/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management