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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Peopleware provides an all-in-one workforce management solution that helps businesses forecast demand, schedule staff, and manage attendance with precision and ease. Powered by machine learning, its forecasting tool enables organizations to predict workload fluctuations accurately and prepare accordingly. The scheduling module creates balanced rosters that meet both business needs and employee satisfaction. Peopleware also excels in intraday management, allowing real-time adjustments to schedules based on unforeseen events. Automated time-off requests and transparent policies foster a culture of fairness and trust. The platform integrates time and attendance data directly with payroll systems to streamline administration. Peopleware supports employee education with scalable e-learning programs to help staff grow professionally. Backed by robust security and deep integrations, it helps companies confidently innovate while protecting their data.

Description

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Five9
Zendesk
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Kaleris
MiContact Center Business
Paylocity
RingCentral RingCX
Salesforce
Talkdesk
UJET
Vonage Contact Center

Integrations

Five9
Zendesk
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Kaleris
MiContact Center Business
Paylocity
RingCentral RingCX
Salesforce
Talkdesk
UJET
Vonage Contact Center

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Peopleware

Founded

1995

Country

Germany

Website

www.peopleware.com

Vendor Details

Company Name

Pipkins

Founded

1983

Country

United States

Website

www.pipkins.com

Product Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Leave Management

Approval Process Control
Calendar Management
Employee Scheduling
FMLA Tracking
Leave & Absence Reporting
Leave Policy Management
Self Service Portal

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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Alternatives

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