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Description

Enhance engagement and streamline automation throughout every phase of the customer journey. Transition from conventional CRM systems to a comprehensive, journey-focused customer engagement platform. Whether seeking a replacement for your existing system or aiming to expand and strengthen your current setup, Pega is here to assist you. The effectiveness of your agents is crucial to achieving success. Ensure your team remains connected, efficient, and productive, no matter their location. Customers desire to feel valued and cared for; deliver them proactive, tailored, and seamless experiences across all channels. In today’s competitive landscape, comprehensive capabilities are essential. Reduce expenses and maximize your channel effectiveness through intelligent automation and efficient case management. Facilitate the connection and automation of tasks across teams and systems to expedite the resolution of customer inquiries. Pega’s AI-driven case management adjusts to various customer service needs, while pre-established microjourneys, based on industry best practices, serve as quick-start templates. This enables you to launch initiatives promptly and efficiently.

Description

Effortlessly unite care teams by offering a comprehensive, HIPAA-compliant platform that provides a complete view of each patient. Revolutionize your call center operations, ensuring swift access to care for patients while addressing social determinants of health to enhance outcomes. Engage, support, and attract patients throughout their healthcare journey using an efficient engagement platform that integrates people, data, and processes effectively. Elevate virtual sales interactions, strengthen provider relationships, and enhance patient engagement to increase value and drive impactful results. Attain commercial excellence by linking sales, service, marketing, and operations through essential data insights. Cater to your constituents’ needs by facilitating staff to make informed decisions based on a holistic understanding of the individuals and families they assist. Equip your team with tools for manual contact tracing, patient monitoring, and automated follow-ups, enabling prompt action during healthcare crises, while also fostering a culture of proactive communication and care.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ABBYY Mobile Capture
Capgemini Intelligent Automation Platform
CareBridge
CognitiveScale Cortex AI
Concord Cloud Fax
Consensus Harmony
Diabolocom
Documaster
Google Cloud Anti Money Laundering AI
HintEd
Inspire Planner
OneSpan Identity Verification
Perfect Doc Studio
PhoneIQ
Provar
Quavo
Sales Robots
Salesforce Life Sciences Cloud
Syntasa
Wufoo

Integrations

ABBYY Mobile Capture
Capgemini Intelligent Automation Platform
CareBridge
CognitiveScale Cortex AI
Concord Cloud Fax
Consensus Harmony
Diabolocom
Documaster
Google Cloud Anti Money Laundering AI
HintEd
Inspire Planner
OneSpan Identity Verification
Perfect Doc Studio
PhoneIQ
Provar
Quavo
Sales Robots
Salesforce Life Sciences Cloud
Syntasa
Wufoo

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pegasystems

Founded

1983

Country

United States

Website

www.pega.com/es/products/crm-applications

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/solutions/industries/healthcare/overview/

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Product Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Hospital Management

Accounting Integration
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Claims Management
In-Patient Management
Inventory Management
Medical Billing
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Revenue Management

Patient Case Management

Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning

Patient Management

Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

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