Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Peerless Network stands out as a groundbreaking force in the telecommunications sector, offering a comprehensive and advanced suite of high-quality voice communication solutions, including SD-WAN (SASE), cloud PBX, SIP trunking, and toll-free services to clients around the globe. With a network that boasts over 4,500 interconnections across the United States and extends into Canada and the United Kingdom, Peerless Network facilitates seamless connectivity and collaboration for businesses everywhere. Enhance your operations with our flexible, cost-effective voice solutions that are easy to implement and come with exceptional customer support tailored to meet the demands of remote work environments. Revolutionize your business communication and teamwork through our premier UCaaS platform (Cloud PBX) and our fully automated SIP trunking service. Rely on our innovative and high-quality voice services, backed by a continuously expanding global network, to confidently achieve your business objectives and foster long-term success. Partnering with Peerless Network means embracing a future where communication knows no boundaries, allowing your organization to thrive in an ever-evolving landscape.
Description
Empower your customer service representatives to remain engaged no matter their location. By fostering a motivated and enthusiastic remote team, you can ensure that every interaction with customers feels personal and genuine. With the use of Stella Connect, you can maintain high standards in customer service and effectively coach your agents from any setting, distancing them from traditional contact center environments. This platform enhances agent engagement and boosts performance for remote customer service teams. Agents face unexpected challenges daily, but their effectiveness should always be predictable and reliable. Strengthen the connection among remote teams with tailored dashboards, open channels for feedback, and individualized coaching sessions. While negative feedback is sometimes inevitable, Medallia’s Agent Connect offers agents the opportunity to make improvements and seek assistance proactively. By providing agents with real-time insights, you can place them in control of their performance and growth. This approach not only benefits agents but also leads to increased customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Blotout
No
Dixa
No
Enterpret
No
Meltano
No
Pandium
No
Pathlight
No
Topbox
No
Tripleplay
Yes
Zoho Directory
No
Integrations
Blotout
Yes
Dixa
Yes
Enterpret
Yes
Meltano
Yes
Pandium
Yes
Pathlight
Yes
Topbox
Yes
Tripleplay
No
Zoho Directory
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Peerless Network
Founded
2008
Country
United States
Website
www.peerlessnetwork.com
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
stellaconnect.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
SD-WAN
Application Delivery Control
No
Centralized Orchestration
No
Dynamic Path Selection
No
Multi-Cloud Management
No
Policy-based Management
No
VPN
No
WAN Optimization
No
Zero-Touch Provisioning
No
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
No
Caller ID
No
Disaster Recovery
No
International Numbers
No
Multiple DID Options
No
PSTN Forwarding
No
Toll-Free Numbers
No
e911
No
Product Features
Employee Engagement
Benchmarking
Yes
Cultural Alignment
Yes
Employee Awards
Yes
Employee Guides
No
Employee Recognition
Yes
Feedback Management
Yes
Goal Management
Yes
Health & Wellness Programs
No
Performance Management
Yes
Pulse Surveys
Yes