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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

User Relationship Management takes over where your CRM leaves off, from the moment a prospect becomes an actual customer. Parlor's User Relationship Management tracks each user's relationship with your Product, Success and Support teams. This allows you to unify your entire organization around your users' needs. Monitor customers at all stages of their lifecycle, track their status and identify key risk indicators early enough to allow your CSMs intervene. All feedback can be organized into one system of record. This will allow you to quantify the most impactful needs and close the loop with your users. You can plan and visualize your product efforts using a customizable workspace that connects to customer feedback and revenue. This allows you full transparency into the priorities and why. Parlor allows you to work independently or directly with the tools that are important to you, such as your CRM, live chat, ticketing system, JIRA, or Slack.

Description

Enhance your website or prototypes by gathering video feedback directly from your customers. Utilize prompts displayed as text bubbles to instruct users on the tasks to complete—no coding necessary! Simply provide your testers with a unique link, and our system will identify them while capturing their video responses for playback in our application. By acting on the insights gained from this user feedback, you can boost conversion rates, improve user retention, and elevate customer satisfaction. Experience the process as you observe and listen to users interacting with your product, allowing you to pinpoint where they encounter issues and understand their perceptions. Effortlessly gain the insights you need, with the ability to guide your customers through feedback sessions using predefined prompts. Enjoy convenient access to all your recorded videos for quick reviews, and easily navigate to specific tasks of interest to share valuable data with your team. It’s all about harnessing user feedback to inform your product development and marketing strategies effectively. Moreover, this approach not only streamlines the feedback collection process but also empowers you to create a more user-centric experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshsales Yes 
Google Chrome No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Yes 
Linear Yes 
Microsoft Edge No 
Mozilla Firefox No 
Safari No 
Salesforce Yes 
Shortcut Yes 
Slack Yes 
Zendesk Yes 

Integrations

Freshsales No 
Google Chrome Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jira No 
Linear No 
Microsoft Edge Yes 
Mozilla Firefox Yes 
Safari Yes 
Salesforce No 
Shortcut No 
Slack No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$36 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Parlor.io

Founded

2017

Country

United States

Website

Parlor.io

Vendor Details

Company Name

Rayfeed

Founded

2016

Country

Canada

Website

rayfeed.com

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