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Description
We are convinced that consumers should have seamless, voice-based access to the organizations they interact with regularly. Parlance provides the tools for organizations to leverage voice technology, allowing customers to communicate in a natural manner and reach the right person directly when they call. This eliminates the hassle of lengthy wait times, confusing menu options, and the need to press buttons on a phone. With the Parlance voice-enabled call routing system, callers can expect quick, straightforward, and user-friendly experiences as they connect to the appropriate department without the common frustrations associated with IVR menus and Automated Attendants. The resulting high levels of user engagement yield immediate benefits and a compelling return on investment. By offering the experiences that your customers crave while enhancing the efficiency of your contact centers, you can satisfy callers, boost agent availability, lower operational costs, and achieve much more. This innovative approach not only enhances customer satisfaction but also streamlines communication processes for organizations.
Description
Alleviate the pressure on live agents while simultaneously reducing expenses for your contact center. By employing conversational AI virtual agents, you can enhance support for live agents and elevate the overall customer experience. These virtual assistants handle repetitive tasks, allowing your live agents to focus on more valuable interactions that build trust with customers. There are no initial costs or setup fees involved; you only incur charges for successful transactions. Quickly understand customer intentions with straightforward, intelligent, and natural language interactions. Maintain a consistent voice across all communication channels, whether digital or voice. Verascape’s advanced virtual agents utilize machine learning and sophisticated AI analytics to swiftly interpret customer intent. Furthermore, Verascape's solutions seamlessly integrate with any IVR, contact center platform, or data repository, ensuring our cloud-based Self-Service as a Service offerings fit effortlessly into your existing technology framework while enhancing efficiency. This innovative approach not only streamlines operations but also significantly boosts customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.40
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Parlance
Founded
1996
Country
United States
Website
www.parlancecorp.com
Vendor Details
Company Name
Verascape
Founded
2000
Country
United States
Website
www.verascape.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail