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features
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support

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Description

Papyrus Omni-Channel operations involve conversations that span various channels, devices, enterprises, and timeframes, ensuring a seamless and connected experience for managing both incoming and outgoing communications. Each interaction with a customer across different touchpoints is linked to an adaptive case that monitors the complete conversation journey, allowing customers to start an interaction on one channel and complete it on another. The Papyrus CCM Platform is leveraged by some of the largest corporations globally to enhance efficiency and drive digital transformation, having successfully undergone field tests in diverse scenarios over the years. This solution empowers the creation of any type of outgoing business communication and can generate documents of varying complexities all within a single platform. Papyrus Software equips businesses with the capability to deliver various types of documents through both digital and traditional channels while incorporating an integrated feedback mechanism. Moreover, templates are adjusted to match the target channel only at the point of distribution, ensuring optimal presentation and relevance. By facilitating this flexibility, businesses can maintain a more cohesive relationship with their customers.

Description

Engage, educate, and empower your clientele by transforming their searches into insightful, contextual dialogues that yield results. Zoovu stands as an advanced omni-channel digital commerce search platform powered by AI, designed to enhance the connection between businesses and their customers across various touchpoints. This platform facilitates genuine interactions that lead to tangible, actionable outcomes, ensuring exceptional customer experiences through flawless integration. Seamlessly incorporate conversational commerce into every aspect of the customer journey, spanning webshops, channel partners, in-store kiosks, chatbots, and even voice and visual commerce. By asking the right questions tailored to customers’ unique needs and preferences, Zoovu allows for the effortless creation and customization of dynamic conversations within the platform. Moreover, it automatically translates product attributes into specific customer desires, while simultaneously emphasizing the value of each product, thereby enriching the overall shopping experience and driving sales. This holistic approach not only meets but anticipates customer expectations, fostering loyalty and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage No 
HubSpot Sales Hub No 
Magento No 
Microsoft Dynamics 365 No 
PrestaShop No 
SAP Commerce Cloud No 
SAP Store No 
Salesforce No 
Shopify No 
WooCommerce No 
Zoho CRM No 

Integrations

Adobe Marketo Engage Yes 
HubSpot Sales Hub Yes 
Magento Yes 
Microsoft Dynamics 365 Yes 
PrestaShop Yes 
SAP Commerce Cloud Yes 
SAP Store Yes 
Salesforce Yes 
Shopify Yes 
WooCommerce Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ISIS Papyrus America

Founded

1988

Country

Austria

Website

www.isis-papyrus.com

Vendor Details

Company Name

Zoovu

Founded

2006

Country

United States

Website

zoovu.com

Product Features

Document Management

Access Controls Yes 
Archiving & Retention No 
Collaboration Tools Yes 
Compliance Tracking Yes 
Document Archiving Yes 
Document Assembly No 
Document Capture No 
Document Conversion No 
Document Delivery Yes 
Document Indexing No 
Document Retention Yes 
Electronic Signature No 
Email Management No 
File Recovery Yes 
File Type Conversion Yes 
Forms Management No 
Full Text Search Yes 
Offline Access Yes 
Optical Character Recognition Yes 
Print Management No 
Version Control Yes 

Product Features

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

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