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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Pandell Jobutrax is an innovative web-based application that transforms the ticketing process in the oilfield industry, automatically generates timesheets from field tickets, oversees safety protocols and certifications, monitors equipment and inventory, populates purchase orders on tickets, gathers digital forms, and facilitates scheduling and dispatching. By allowing users to input data once from any device, it effectively reduces errors and conserves valuable time. The system ensures that all information is easily trackable and can be promptly uploaded to accounting systems. Jobutrax simplifies the creation of field tickets, enabling access from any location with internet or offline capabilities for later uploads. Over 4,700 personnel in the field and office have adopted Jobutrax for efficient ticket tracking, addressing the common issue of paper tickets being delayed or lost in transit. With its digital field ticketing solution, users can effortlessly keep track of each ticket's status and even process tickets for invoicing on the same day, enhancing overall operational efficiency. This streamlined approach not only improves workflow but also boosts communication among team members, leading to a more cohesive work environment.

Description

Microsoft Teams Certified Ticketing System to manage bug, incident and service requests. Ticketing as a Service increases efficiency by organizing incidents, requests and other information. It allows teams to provide great service while reducing wasted time and lost work. Microsoft 365 certification ensures that data is managed in a secure, confidential and compliant manner. Key benefits: - Maintains records, helps prioritise, speeds up resolution and tracks performance. Ideal for any team, including HR, Marketing and Legal, IT and more. Key Features: - Ticket Management, Chatbot Notifications, Custom Fields, Export Options, Unlimited Users, and Support for External Users via Email. Multi-language Support: English, French German, Korean, Indonesian and more. - Integrated with Microsoft Teams : intuitive UI, multichannel, SSO and ready for analytics.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Excel Yes 
Microsoft Power BI No 
Microsoft Teams No 
P2 BOLO Yes 
QuickBooks Online Yes 
Sage 100 Yes 
geoSCOUT Yes 

Integrations

Microsoft Excel No 
Microsoft Power BI Yes 
Microsoft Teams Yes 
P2 BOLO No 
QuickBooks Online No 
Sage 100 No 
geoSCOUT No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$8.75/Organization/Month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Pandell

Founded

1997

Country

Canada

Website

www.pandell.com

Vendor Details

Company Name

TeamsWork

Website

www.teamswork.app/best-microsoft-teams-ticketing-service-desk

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock No 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

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