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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

PagerTree is a cloud-based platform for managing incidents and on-call alerts, created to assist teams in swiftly and effectively addressing operational challenges. By consolidating alerts from various monitoring tools, it ensures that the correct responders are notified automatically through customizable on-call schedules, layered escalation processes, and smart routing rules. The platform offers real-time notifications via push notifications, emails, SMS, voice calls, chatbots, and mobile applications, guaranteeing prompt delivery of incidents to the designated team members. With PagerTree, organizations can establish simple on-call rotations and enhance their systems with escalation policies while monitoring performance through integrated analytics dashboards. Its sophisticated routing and notification protocols enable teams to align alerts with specific criteria, reduce unnecessary noise, and focus on urgent incidents, which ultimately lessens alert fatigue and enhances the accuracy of responses. Moreover, PagerTree's user-friendly interface allows for easy adjustments to notification preferences, promoting a more efficient incident management workflow.

Description

Workplace incidents related to security and safety happen regularly, making it essential for organizations to take a proactive approach in investigating and managing these occurrences before they turn into larger, often public issues that can tarnish their brand and reputation. From something as minor as a malfunctioning light bulb in a parking area to severe situations like an active shooter, it is crucial that incidents are effectively managed, thoroughly investigated, analyzed, and documented so that appropriate measures can be taken. By gaining insight into how security personnel perform their daily tasks, companies can enhance operational efficiencies and reduce costs. Utilizing configurable questions, immediate notifications, computer-aided dispatch, and intelligent narratives along with site-specific documentation, images, and videos allows for a comprehensive understanding of how events develop. Each action taken during and following an incident carries significant implications, empowering organizations to make well-informed, data-driven decisions regarding their resources, staffing, and reporting strategies, ultimately fostering a safer workplace environment. This focus on both proactive and reactive measures can significantly improve an organization's ability to handle unforeseen challenges effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cronitor Yes 
Dead Man's Snitch Yes 
Dynatrace Yes 
Freshservice Yes 
Grafana Cloud Yes 
Healthchecks.io Yes 
HetrixTools Yes 
Jira Yes 
Jotform Yes 
Mattermost Yes 
Microsoft Azure Yes 
New Relic Yes 
Paessler PRTG Yes 
Slack Yes 
SolarWinds Access Rights Manager Yes 
Splunk AppDynamics Yes 
StatusCake Yes 
SwiftConnect No 
Twilio Yes 
Zendesk Yes 

Integrations

Cronitor No 
Dead Man's Snitch No 
Dynatrace No 
Freshservice No 
Grafana Cloud No 
Healthchecks.io No 
HetrixTools No 
Jira No 
Jotform No 
Mattermost No 
Microsoft Azure No 
New Relic No 
Paessler PRTG No 
Slack No 
SolarWinds Access Rights Manager No 
Splunk AppDynamics No 
StatusCake No 
SwiftConnect Yes 
Twilio No 
Zendesk No 

Pricing Details

$10 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

PagerTree

Country

United States

Website

pagertree.com

Vendor Details

Company Name

AMAG Technology

Country

United States

Website

www.amag.com/incidentmanagement

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Alternatives

Alternatives