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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

PagerTree is a cloud-based platform for managing incidents and on-call alerts, created to assist teams in swiftly and effectively addressing operational challenges. By consolidating alerts from various monitoring tools, it ensures that the correct responders are notified automatically through customizable on-call schedules, layered escalation processes, and smart routing rules. The platform offers real-time notifications via push notifications, emails, SMS, voice calls, chatbots, and mobile applications, guaranteeing prompt delivery of incidents to the designated team members. With PagerTree, organizations can establish simple on-call rotations and enhance their systems with escalation policies while monitoring performance through integrated analytics dashboards. Its sophisticated routing and notification protocols enable teams to align alerts with specific criteria, reduce unnecessary noise, and focus on urgent incidents, which ultimately lessens alert fatigue and enhances the accuracy of responses. Moreover, PagerTree's user-friendly interface allows for easy adjustments to notification preferences, promoting a more efficient incident management workflow.

Description

Teams can focus on making on-call better with automated categorization, filtering, and analysis of incidents for free. Incident Insights calculates the number of incidents, MTTA, MTTR, and average priority level and pinpoints the top causes of incidents using machine learning to identify patterns so that users can then measure overall team health and drive continuous improvement across services, incidents, and teams. Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Dead Man's Snitch Yes 
Echoes Yes 
Grafana Cloud Yes 
Healthchecks.io Yes 
HetrixTools Yes 
Hyperping Yes 
Jotform Yes 
Kapacitor Yes 
LogicMonitor Yes 
Mattermost Yes 
Microsoft Azure Yes 
Opsgenie No 
Paessler PRTG Yes 
Prometheus Yes 
SolarWinds Access Rights Manager Yes 
UptimeRobot Yes 
Workplace from Meta Yes 
Zabbix Yes 
Zendesk Yes 

Integrations

Amazon Web Services (AWS) No 
Dead Man's Snitch No 
Echoes No 
Grafana Cloud No 
Healthchecks.io No 
HetrixTools No 
Hyperping No 
Jotform No 
Kapacitor No 
LogicMonitor No 
Mattermost No 
Microsoft Azure No 
Opsgenie Yes 
Paessler PRTG No 
Prometheus No 
SolarWinds Access Rights Manager No 
UptimeRobot No 
Workplace from Meta No 
Zabbix No 
Zendesk No 

Pricing Details

$10 per month
Free Trial No 
Free Version Yes 

Pricing Details

$0
Incident Insights is 100% FREE.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

PagerTree

Country

United States

Website

pagertree.com

Vendor Details

Company Name

Shoreline.io

Founded

2019

Country

United States

Website

www.shoreline.io/product/insights

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management No 
Task Management Yes 
Ticket Management Yes 

Alternatives

Alternatives

Opsgenie Reviews

Opsgenie

Atlassian