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features
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support

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Description

Paessler PRTG Enterprise Monitor is designed to be vendor neutral, enabling it to oversee nearly any device, application, or service through widely used monitoring protocols and the established API. Beyond traditional IT environments, it is capable of handling industry-specific protocols to effectively monitor medical devices, production lines, IoT configurations, and much more. This comprehensive solution covers all aspects of monitoring, including infrastructure, networks, applications, cloud services, databases, storage, and virtual environments. When it comes to audits for expansive networks, the process can be prolonged due to the necessity of gathering extensive data; however, Paessler PRTG Enterprise Monitor simplifies your auditing process by providing a centralized source of information, ultimately conserving both time and financial resources. Large corporations often utilize a variety of monitoring and analytical tools, resulting in detailed insights about each IT component, and PRTG integrates these capabilities into one cohesive platform for efficiency.

Description

vCIO Hero is an innovative virtual CIO platform specifically designed for managed service providers (MSPs) that prioritizes quarterly business reviews (QBR) by enhancing strategy evaluations with advanced ICT audit tools, traffic-light risk assessments, and structured recommendations categorized as “Good/Better/Best” through a user-friendly visual solution builder. The platform features critical components such as an ICT overview, detailed audits with commentary, multi-option recommendation modules, and a Kanban-style roadmap to facilitate strategic planning. It seamlessly integrates with PSA and RMM tools to synchronize data and offers branded client portals to ensure transparency during quarterly business reviews. Distinctively, vCIO Hero not only emphasizes compliance reporting but also focuses on boosting sales conversion, enabling MSPs to simplify complex technology stacks, cut down on expenses, and accelerate decision-making through established sales psychology principles. Additionally, it is available as a standalone product or within Invarosoft’s Stack Saver bundles, making it a viable alternative to individual tools like ScalePad Lifecycle Insights and vCIO ToolBox. With its comprehensive features, vCIO Hero is positioned to significantly enhance the efficiency and effectiveness of MSPs in managing their clients' IT needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA No 
Comet Backup Yes 
ConnectWise Automate No 
EcholoN Yes 
Invarosoft No 
Kaseya BMS No 
NetBrain Yes 
RepairShopr No 
ScalePad Lifecycle Insights No 
Syncro No 
Zenduty Yes 

Integrations

Autotask PSA Yes 
Comet Backup No 
ConnectWise Automate Yes 
EcholoN No 
Invarosoft Yes 
Kaseya BMS Yes 
NetBrain No 
RepairShopr Yes 
ScalePad Lifecycle Insights Yes 
Syncro Yes 
Zenduty No 

Pricing Details

$16,600 one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

$199 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Paessler

Founded

1997

Country

Germany

Website

www.paessler.com/prtg-enterprise-monitor

Vendor Details

Company Name

Invarosoft

Founded

2017

Country

United States

Website

www.invarosoft.com/vciohero/

Product Features

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery No 
Diagnostic Testing No 
Import / Export Data No 
JCL Management No 
Multi-Platform No 
Multi-User No 
Power Management No 
Sarbanes-Oxley Compliance No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory No 
User Activity Monitoring No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management Yes 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring Yes 
Real Time Analytics No 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting Yes 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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