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Average Ratings 0 Ratings
Description
PROcru was designed to deliver the robust capabilities essential for effectively managing and advancing every facet of your organization. This all-in-one enterprise resource planning software offers a significant edge that empowers you to remain competitive and safeguard your financial health. With a customizable and intuitive dashboard, PROcru caters to various industries aiming to enhance operational efficiency, foster better communication, and simplify client interactions. The software consolidates all relevant sales, management, and operational data into a single platform, making it accessible to employees according to their roles and responsibilities. By gathering this information, the software produces valuable insights and reports that ACI management utilizes to optimize their operations. Moreover, foremen can utilize the iPad application to access all job-related information, including details about labor, equipment, and materials. At the end of each workday, they can input the used materials and equipment, ensuring accurate tracking and reporting. This seamless integration ultimately supports better decision-making and helps drive business success.
Description
XorceView's Desktops and Dashboards are specifically crafted to provide both agents and managers with an instant overview of their current performance metrics. Users can focus on specific metrics for enhancing individual agent productivity or aggregate data for a clearer group perspective. Additionally, managers have the capability to delve into detailed reports, analyzing data from the group level down to individual agents. This tool is particularly beneficial for Mobile Agents and Managers, as Spectrum's XorceView software (Source-View) delivers precise reporting that channels essential information straight to an agent or manager's desktop. As a result, both agents and managers gain immediate access to the summary data necessary for boosting their performance. Designed as a lightweight, VPN-compatible desktop client, XorceView effectively integrates agents into the contact center environment. It consolidates data from various sources, empowering remote agents to maintain their efficiency even when working outside the office. The reports are user-friendly, ensuring they occupy just enough space on the Desktop to convey the necessary information without overwhelming the user. Furthermore, with its convenient POP-UP alerting feature, XorceView can operate in a minimized state, swiftly notifying agents or supervisors of any actionable items, thus enhancing real-time responsiveness. This seamless integration of functionality ultimately fosters a more productive working dynamic for all users involved.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$170 month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ProCru
Country
United States
Website
www.procru.com
Vendor Details
Company Name
Spectrum Corporation
Founded
1971
Country
United States
Website
www.specorp.com
Product Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets
Product Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets