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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Posist is a B4B (Business-for-Business) company partnering with global restaurant chains in digital transformation via its restaurant technology platform. Posist powers 15,000+ restaurants globally. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency and deliver a consistent guest experience. Posist's unified technology platform streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Out-of-house/integrations, Analytics, and CRM. Renowned restaurant chains including Taco Bell, Subway, Nando's, Carl's Jr, Herfy, Häagen-Dazs, and Jamie's Italian are among a few brands using Posist to manage their processes, people, and place of operations. Our platform can keep up with the changing restaurant industry and help you stay ahead. The cloud-first design allows us to navigate new use cases and develop features with a release cycle of every 15 days. While maintaining a single version that runs on different OS & Hardware, our stack is consistent across all platforms.

Description

Oversee every stage of your customers' journey—from your brand's mission and service delivery to their overall satisfaction—to achieve your business goals and aspire to even greater heights. Implement an intuitive and mobile-friendly review system that captures real-time customer satisfaction across all digital platforms. Link immediate customer feedback data to business results, allowing for informed modifications either by shift or on a larger scale. Gain comprehensive, live insights into your brand's performance across various venues to evaluate its influence on Net Promoter Score (NPS) and customer satisfaction, enabling targeted enhancements where it matters most for your experience management and financial success. Collaborate across teams, from Marketing to General Management, to delegate tasks, address complaints, share important visuals, and ensure every interaction is resolved effectively. Dive deep to discover the underlying reasons for customer satisfaction, revealing the motivation behind each score and paving the way for continuous improvement. By understanding these insights, businesses can proactively enhance their strategies and foster stronger customer relationships.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Olo Yes 
7shifts Yes 
Checkmate Yes 
Deliverect Yes 
Flipdish Yes 
Harri Yes 
Hotelogix Yes 
MealPe Yes 
Mosaic by MethodWorx No 
Otter Yes 
SevenRooms Yes 
Stripe Yes 
UrbanPiper Yes 
Vita Mojo No 
Zipler.io Yes 
Zomato Yes 
me&u No 

Integrations

Olo Yes 
7shifts No 
Checkmate No 
Deliverect No 
Flipdish No 
Harri No 
Hotelogix No 
MealPe No 
Mosaic by MethodWorx Yes 
Otter No 
SevenRooms No 
Stripe No 
UrbanPiper No 
Vita Mojo Yes 
Zipler.io No 
Zomato No 
me&u Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Posist

Founded

2012

Country

United States

Website

www.posist.com

Vendor Details

Company Name

Yumpingo

Country

United States

Website

www.yumpingo.com

Product Features

Cloud Kitchen Management

Branded Mobile App Yes 
Branded Website Yes 
CRM Yes 
Call Center Panel Yes 
Feedback Management Yes 
Inventory Management Yes 
Kitchen Display System Yes 
Loyalty Management Yes 
Menu Integration Yes 
Multi-Brand Yes 
Online Ordering Yes 
Order Management / Tracking Yes 
Point-of-Sale (POS) Yes 
Reporting / Analytics Yes 
Time Tracking Yes 

Restaurant POS

Delivery Management Yes 
Gift Card Management Yes 
Inventory Management Yes 
Loyalty Program Yes 
Mobile Access Yes 
Online Ordering Yes 
Order Management Yes 
Reporting/Analytics Yes 
Separate Checks Yes 
Split Checks Yes 
Table Management Yes 
Tips Management Yes 

Product Features

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Alternatives

Alternatives

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Ciferon

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