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features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Delivering quick and friendly service to online shoppers is essential for establishing their trust and securing their business. With PHP Live Helper’s online chat solution, you have the opportunity to cultivate that trust and boost sales by offering customers immediate support while they browse. This user-friendly, web-based customer support software allows you to access essential communication tools from any location, making it easier to respond to inquiries, support customers, and enhance your eCommerce enterprise. By integrating "live" customer assistance and visitor interaction features into your online store, you can effectively increase sales. Engaging in real-time chats with your online clientele not only helps you address their concerns but also enhances their confidence, ultimately leading to a higher conversion rate on your eCommerce platform. This integration can significantly transform the shopping experience, making it more personal and responsive.

Description

eGain Chat™ provides the capability to deliver immediate chat support to individuals visiting your website. Representatives can communicate through text, share files, direct users to web pages, and provide knowledge base resources to effectively address inquiries in both proactive and reactive manners. Consistently rated as the top choice by industry analysts, it has been instrumental in revolutionizing customer support interactions for businesses for over ten years. This live chat solution is a core component of eGain's comprehensive customer engagement software suite, ensuring smooth integration with other applications focused on social interaction, web experience, and contact center functionalities within the suite. When paired with supporting products, eGain Chat opens up limitless possibilities for enhancing both sales and service experiences. By optimizing the chat experience, businesses can foster stronger relationships with their customers and create a more engaging online environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Boost.ai No 
Majesco No 
NovelVox Agent Accelerator No 
UniAgent No 

Integrations

Boost.ai Yes 
Majesco Yes 
NovelVox Agent Accelerator Yes 
UniAgent Yes 

Pricing Details

$13.99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Turnkey Web Tools

Website

www.turnkeywebtools.com

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/live-chat-software/

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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