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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

PEAK 15 Systems builds all-in-one cloud software for multi-day tour operator businesses, from first inquiry through post-trip follow-up. It serves multi-day tour operators running custom, FIT, or scheduled departures, Destination Management Companies (DMCs) building B2B itineraries, adventure, expedition, and luxury travel companies including charter cruise operators, and multi-day travel companies replacing spreadsheets and legacy systems. The platform centralizes CRM, so guest, vendor, and partner profiles live in one place with full booking history. Trip Planning builds itineraries and quotes from templates with automated pricing. Bookings tools process online and phone reservations against real-time inventory. Operations automates confirmations, reminders, rosters, and manifests. Accounting generates multi-currency invoices and exports to QuickBooks or Sage. Built on Microsoft Dynamics 365 with API-first integrations, every customer is paired with a dedicated Customer Success Manager through a staged onboarding process.

Description

Comprehensive Tour Management Software that encompasses Customer and Supplier Relationship Management (CRM & SRM). It allows for the creation of detailed customer profiles and the ability to develop and oversee standard packages for both FIT and GIT. Users can craft dynamic itineraries with a DIY approach while managing the complete inquiry life cycle. The software incorporates various elements such as hotels, sightseeing, car rentals, restaurants, transfers, guides, flights, cruises, trains, and visa arrangements. It enables pricing management based on departure dates, cities, plans, and offers up to ten cost levels, including special considerations for destinations like Goa and the Maldives. Follow-up interactions can be managed through multiple channels, including email, SMS, face-to-face meetings, and phone calls. Additionally, users can discard packages related to specific inquiries or customers, assess inquiry ratings (hot, warm, cold), and identify sources such as Google, Facebook, or referrals. The system also allows for the management of close dates, tracking of close days, and setting working hours for each task to enhance overall efficiency. This software is designed to streamline tour management processes and improve customer engagement significantly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage Yes 
Axis LMS Yes 
Constant Contact Yes 
Drupal Yes 
Gmail Yes 
Google Analytics Yes 
HubSpot Marketing Hub Yes 
Joomla! Yes 
Mailchimp Yes 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
Power BI Embedded Yes 
QuickBooks Desktop Pro Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
RedPoint Customer Data Platform Yes 
RightRez Yes 
Sitecore Yes 
Vamoos Yes 
Zapier Yes 

Integrations

Adobe Marketo Engage No 
Axis LMS No 
Constant Contact No 
Drupal No 
Gmail No 
Google Analytics No 
HubSpot Marketing Hub No 
Joomla! No 
Mailchimp No 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
Power BI Embedded No 
QuickBooks Desktop Pro No 
QuickBooks Online No 
QuickBooks Online Advanced No 
RedPoint Customer Data Platform No 
RightRez No 
Sitecore No 
Vamoos No 
Zapier No 

Pricing Details

$300 per month
Kilimanjaro — Entry tier. Likely covers core trip planning, CRM, sales/booking management, and standard operations workflows for smaller operators at the low end of the ICP (7–15 users, ~$3M+ revenue).
Denali — Mid tier. Likely adds advanced automation, expanded reporting, and additional configuration depth for operators in the optimal ICP range (15–50 users).
Everest — Top tier. Likely includes the full feature set, highest configurability, advanced analytics/BI access, and enterprise-grade support for the upper end of the ICP (50–100+ users) and custom enterprise deals.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

PEAK 15 Systems

Founded

2005

Country

United States

Website

www.peak15systems.com

Vendor Details

Company Name

Pineapple Technologies

Country

United States

Website

www.pbsworld.com/services/tourbookingportal.aspx

Product Features

Reservations

Activities Booking No 
Booking Notes Yes 
CRM Yes 
Customer Support Yes 
Group Reservations Yes 
Guest Management Yes 
Payment Processing Yes 
Promotions Management Yes 
Rate Management Yes 
Room Booking Management Yes 
Third Party Booking No 

Tour Operator

Accommodation Booking Yes 
Activities Booking Yes 
Central Reservation System Yes 
Coach Booking Yes 
Custom Packages Yes 
Customer Management Yes 
GDS / OTA Integration No 
Itinerary Creation Yes 
Multi-Day Tours Yes 
Payment Processing Yes 
Price / Margin Management Yes 
Promotions Management Yes 
Quote Management Yes 
Reservations Management Yes 
Vendor Management Yes 
Website Management No 

Product Features

Tour Operator

Accommodation Booking No 
Activities Booking No 
Central Reservation System No 
Coach Booking No 
Custom Packages No 
Customer Management No 
GDS / OTA Integration No 
Itinerary Creation No 
Multi-Day Tours No 
Payment Processing No 
Price / Margin Management No 
Promotions Management No 
Quote Management No 
Reservations Management No 
Vendor Management No 
Website Management No 

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