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ease
features
design
support

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Description

Managers in departments frequently lack the call insights necessary for informed decision-making. This crucial data can be difficult to retrieve, overly complex to gather, or only accessible from past records. You may find yourself facing all these challenges simultaneously. With PBXDom, you can effortlessly begin tracking phone call activities and system usage, obtaining vital information in mere seconds. The installation process is straightforward, and the dashboards can be tailored to highlight the insights that matter most to you. Uncover chances to optimize resource allocation, identify your highest achievers, and much more. Additionally, receive alerts whenever someone in your team dials 911, allowing for prompt resource mobilization. You can also anticipate your estimated bill before it arrives, enabling proactive measures to avoid unpleasant surprises. Embrace the power of data-driven decisions and enhance your operational effectiveness.

Description

A call accounting system, in its most basic form, collects and retains data regarding telephone calls from various phone systems for subsequent examination by an individual or a computer. In a typical business setting, a telephone system equipped with multiple extensions or handsets is referred to as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange). This system facilitates the connection between multiple telephone lines and the local telephone exchange, linking it to the office's handsets. Additionally, PBX extensions are not confined to human-operated handsets; they can also encompass extensions designated for auto attendants, hunt groups, voice mail systems, fax machines, and a variety of other devices, thereby enhancing communication efficiency within the organization. The versatility of these systems allows businesses to manage their communications more effectively while also providing valuable insights through call data analysis.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

3CX
Agile CRM
Airtable
Amazon S3
Asana
Avaya Aura
Avaya Experience Platform
Basecamp
Dropbox
FreePBX
Google Drive
HubSpot CRM
HubSpot Customer Platform
Jira
Kayako
MiContact Center Business
Salesforce
Slack
Sugar Sell
Vtiger CRM

Integrations

3CX
Agile CRM
Airtable
Amazon S3
Asana
Avaya Aura
Avaya Experience Platform
Basecamp
Dropbox
FreePBX
Google Drive
HubSpot CRM
HubSpot Customer Platform
Jira
Kayako
MiContact Center Business
Salesforce
Slack
Sugar Sell
Vtiger CRM

Pricing Details

$39 per month
Free Trial
Free Version

Pricing Details

$8 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PBXDom

Founded

2013

Country

United States

Website

www.pbxdom.com

Vendor Details

Company Name

TIM Technologies

Founded

2006

Country

Australia

Website

www.tim4biz.com

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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Intelligent Visibility