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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

PAVE enables users to make their PDF files accessible, ensuring compatibility with popular reading software while preserving the original visual layout of the documents. It is offered free for personal use, allowing for automatic corrections to be applied directly within the platform. Users can also manually implement any additional suggested changes to enhance accessibility. The PDFs will remain on PAVE's server for up to three weeks unless deleted by the user earlier. Although PAVE strives for accuracy, there is a possibility that processing might result in some alterations to the document's content or appearance, making it essential for users to verify the output. The ZHAW disclaims any liability for these changes. Previously, the ICT accessibility lab had developed plugins aimed at converting MS Word and MS PowerPoint files into accessible PDFs, but they did not address the accessibility of existing PDFs—a limitation that PAVE successfully addresses, thus providing a comprehensive solution. This innovation ensures that users can now enhance the accessibility of their previously created documents with ease and efficiency.

Description

The way clients perceive your organization during each interaction, particularly in critical moments, significantly shapes their overall sentiment towards you. Engaging in active listening throughout the customer journey allows for a profound comprehension of your clients' needs and enhances your capability to respond effectively. Undoubtedly, assessing the customer experience stands as the foundational element in executing effective business strategies. It is widely acknowledged that a satisfied customer is the cornerstone of loyalty. We assist organizations throughout every phase of project execution, beginning with design and extending to the analysis of outcomes. This includes the comprehensive creation of customer survey methodologies or voice of the customer programs. We ensure continuous data collection from the identified target audience and craft detailed reports and dashboards that facilitate informed decision-making at all organizational levels. Additionally, we implement a systematic feedback loop strategy, which encompasses post-survey engagement with clients, including strategic design and manager training, ensuring that your organization remains responsive and in tune with customer expectations. By fostering this cycle of feedback and improvement, we contribute to a culture of customer-centricity that can elevate overall satisfaction and loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft PowerPoint Yes 
Microsoft Word Yes 
Totality Yes 

Integrations

Microsoft PowerPoint No 
Microsoft Word No 
Totality No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$2000 per year
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

PAVE

Founded

2014

Country

Germany

Website

pave-pdf.org

Vendor Details

Company Name

SOM

Founded

1986

Country

Canada

Website

www.som.ca/en/products/customer-experience-management

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management No 

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