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Description
Revolutionize your sales approach with the exclusive platform designed for recruiting remote sales professionals, overseeing and managing your team, tracking results, and evaluating success. This allows you to have an “in-house” team that operates remotely. With a flexible model that entails no commitments, no minimum requirements, and no lengthy contracts, scaling your team becomes a straightforward process. Unlike standard talent platforms, Overpass is dedicated solely to remote sales representatives with expertise across more than 100 industries. This specialization leads to quicker hiring processes, reduced training times, increased representative retention, and a healthier profit margin. Through a single web-based application, your remote team can access leads, follow scripts, make calls, send emails, and report their results—all without the need to invest heavily in calling infrastructure. This system enhances accountability while boosting profitability. Moreover, using your web browser, you can conduct live call monitoring and give feedback in real-time or post-call, facilitating continuous training and improvement. No matter where your remote team members are situated, you maintain complete control over their activities and performance. This innovative approach empowers you to adapt swiftly to market demands while maximizing your sales potential.
Description
RichCall allows you to sell and support remotely, providing your customers with a one touch live support option.
RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing.
RichCall's most common use cases are:
Click-to call, click-to video and co-browsing are all options for your customers
Click-to-call and co-browsing to get customer support
Start a co-browsing session while you are on the move
Mobile camera sharing for support and sales:
- Video sales - An agent shows a product using the shared mobile camera
Customer support - A customer shares his mobile camera in order to show the malfunctioning device
Video and collaboration for kiosks
Remote expert assistance with HD video, scanner, and printer
Live video-assistance for existing self-service or support kiosks
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$160 per month
Free Trial
No
Free Version
No
Pricing Details
$192 / month
Cloud and on-prem deployments are available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Overpass
Founded
2014
Country
United States
Website
www.overpass.com
Vendor Details
Company Name
Aurus
Founded
2009
Country
Russian Federation
Website
richcall.io
Product Features
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
No