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features
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support

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Description

Outsmart is an effective and budget-friendly internet service that seamlessly aggregates cross-channel analytics from diverse online marketing platforms, delivering highly valuable and actionable insights. It allows you to monitor all social media, traffic, and SEO metrics for both your brand and your competitors. We take care of collecting and preserving your data, providing you with tailored reports straight to your inbox. The aesthetically pleasing reports facilitate easy comprehension and sharing of your information. Instead of wasting your precious time gathering data from various sources, you can focus on analyzing it. Let us handle the tedious tasks, as Outsmart organizes your data to enhance your understanding and analysis of your business's key aspects. You can efficiently collect, track, and evaluate your entire social media marketing landscape in one centralized location. By doing so, you'll gain insights into the origins of your audience and web traffic, which will help you confirm the effectiveness of your content strategy. With Outsmart, you can make informed decisions that can significantly boost your marketing efforts.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
FlowMate Yes 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
Gripp Yes 
InteractionSync No 
Verizon Cloud No 
Voyced Yes 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
FlowMate No 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
Gripp No 
InteractionSync Yes 
Verizon Cloud Yes 
Voyced No 

Pricing Details

$49 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Outsmart

Country

Thailand

Website

outsmart.io

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Competitive Intelligence

Alerts/Notifications No 
Benchmarking Yes 
Competing Product Analysis No 
Keyword Tracking Yes 
Social Media Monitoring Yes 
Trend Analysis No 
Website Monitoring Yes 

Alternatives

Alternatives

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