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Description
Establish your subscription-based venture effortlessly with Outseta, which equips creators with all the necessary resources to successfully launch and develop their subscription businesses, ranging from SaaS products to membership platforms. Navigating the start-up landscape can be challenging, often leading to a significant amount of time spent coding features that aren't central to your product while juggling multiple software tools. You might find yourself frequently accessing different systems for various functions—your CRM for sales management, your help desk for customer support, and Stripe for pricing adjustments—resulting in a fragmented view of customer interactions. However, by utilizing Outseta for your start-up, you can expedite your product's entry into the market, as it allows you to oversee your entire operation from a single interface, ensuring your team remains coordinated and providing a comprehensive overview of your business activities. This streamlined approach fosters a sense of tranquility, as it significantly reduces both technical complexities and financial burdens, allowing you to focus on what truly matters. Ultimately, with Outseta, you can nurture your business growth with greater ease and efficiency.
Description
It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Atos OneCloud
No
Cognizant
No
Easyflow
Yes
EcholoN
No
Hyperise
Yes
Microsoft 365
No
NbliK
Yes
Nekton.ai
Yes
Nordcraft
Yes
Integrations
Amazon Web Services (AWS)
Yes
Atos OneCloud
Yes
Cognizant
Yes
Easyflow
No
EcholoN
Yes
Hyperise
No
Microsoft 365
Yes
NbliK
No
Nekton.ai
No
Nordcraft
No
Pricing Details
$99 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Outseta
Founded
2016
Country
United States
Website
www.outseta.com
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/zenworks-service-desk
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
