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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Outsell's Virtual Customer Engagement Platform fosters enduring connections with automotive sales and service clients by maintaining a consistent presence through AI-enhanced, multi-channel communications, while also recognizing when customers are ready to make a purchase. Acting as an extension to your marketing team, Outsell operates efficiently on auto-pilot, allowing for tailored and controlled messaging aimed at specific consumer demographics. By providing an intelligent approach to budget allocation, Outsell aids dealerships in reducing costs associated with limited staff, enhancing time efficiency, and allowing teams to focus on their core strengths—selling and servicing vehicles. The platform leverages machine learning predictive models rooted in artificial intelligence to forecast future consumer actions and identify the content that resonates most with individual customers. Furthermore, it delivers dynamic and personalized information across various channels and profit centers, ensuring that consumers receive tailored content that aligns with their unique preferences and requirements. This innovative method not only enhances customer engagement but also drives better sales outcomes for auto dealers.

Description

HiveBox™ leverages top-notch business practices to facilitate customer interaction and enhance the sharing of experiences associated with various brands. By incorporating distinctive customer-focused features, we empower users to consolidate their insights and experiences in one location, fostering a robust connection between brands and their audience. Our expansive marketplace model, developed by HiveBox™, simplifies the process of engaging with customers across multiple channels, eliminating the complications of reaching out physically. With just a click, our services become accessible, ensuring that businesses can maintain swift and ongoing communication with consumers, which in turn optimizes account management and boosts customer satisfaction. Delivering an exceptional ‘after-sales service’ experience is paramount, and we actively encourage customer feedback through an intelligent notification system to better comprehend and meet their needs. Additionally, our model provides opportunities for agent engagement while offering a comprehensive overview and timely alerts to enhance overall customer relations. This comprehensive approach ultimately secures a lasting bond between brands and consumers, ensuring that both parties thrive in their interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$50 per year
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Outsell

Founded

2004

Country

United States

Website

www.outsell.com/overview/

Vendor Details

Company Name

Hivebox Solutions

Country

India

Website

www.hivebox.in

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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